How SAP Workflow Management is helping customers to digitize business processes
Workflow Management is an offering from SAP which comprises of services like Workflow, Business rules, Process Visibility and Process Flexibility to give a holistic experience in your journey towards digital process automation. These services can be easily integrated with LoBs, on-premise applications and other services in Business Technology Platform to provide enhanced experience in transforming and reinventing your business processes across hybrid environment and quickly realizing the value.
It is interesting to see how our customers have transformed their business processes across different industries to adapt to changing market needs. Through this blog, I have handpicked few such customer stories across different industries to show you how they are using our services to accelerate the digitization of their business processes in hybrid landscape. You can learn from their experience and evangelize on reinventing your processes to maximize the productivity.
Customer: Taronga Conservation Society Australia
Industry: Animal Conservation
Taronga Conservation Society Australia partnered with SAP to uplift its core business systems to cloud for key functions including finance, procurement, payroll and human resources. The objective was to unify common staff functions and content onto a simple, intuitive mobile and desktop application to maintain employee productivity and engagement. They kept their key functions in Finance, Procurement, HR respectively in S/4HANA, SuccessFactors systems and built a feature-rich responsive application as single point of entry for their core business operations – thus simplifying the access of their core functions and content for their staff who can now focus more on animal care and visitors.
The mobile application is currently used by 33% of their employees and have 87% improved the guest satisfaction with proactive helpfulness of their staff. It is the winner under honorable mentions of SAP Innovation Awards for 2020 and was featured in SAP TechEd 2020 where they shared their innovative solution which is now helping the zookeepers to spend more time with animals and working on more conservation programs than daily operational activities.
Customer: Toyota Motor Corporation Australia Ltd. (TMCA)
Toyota Motor Corporation Australia Ltd. (TMCA) is a manufacturer of cars, trucks, SUVs, hybrids, and vans. It started in 1963, and has helped cement our position as Australia’s leading automotive company. As a subsidiary of Japan’s Toyota Motor Corporation, we market Toyota vehicles, including Lexus and manage business operations for Toyota in Australia.
The challenge was to integrate several complex, disparate processes across the SAP ERP application and third-party IT systems to develop a solution that provides an intuitive, real-time dashboard for employees, automate complex decisions while creating a defining a loyalty program experience for their customers.
Toyota Motor Corporation, Australia went live with their Lexus Encore Rewards Management solution using SAP Workflow Management and other business technology platform services. It is now providing them real-time tracking, monitoring capabilities, to manage external vendor and customer activities. Business rules are extensively used throughout various applications in the solution to provide complex decision matrix based on various factors like dealers, vendors, pricing etc. during activation and redemption events.
The whole solution has automated complex components to increase time-to-market by 30% and have streamlined their management activities with improved employee & vendor experience.
Operating in more than 40 countries, Uniper SE generates, trades, and markets energy as well as procuring, storing, transporting, and supplying commodities such as natural gas, liquefied natural gas (LNG), and coal. Committed to helping fulfil our customers’ complex energy needs, they are working toward our vision of a carbon-free business by 2035.
Requesting workflow roles, as well as release limits for the invoice verification and purchase requisition workflow, is a very complex topic with lots of legal and compliance rules. In the past, the excel-spreadsheet had to be filled out first. The request then was sent via email to line management for signature. After execution, the request has to be closed and download a PDF and TXT file was needed. This has led to many problems.
To improve the overall user experience and to ensure a smooth Delegation of Authority (DoA) request process with right authorisation for approving invoices or purchase requisition, SAP Workflow Management was used. It is the simple yet powerful solution to optimize time and improve efficiency in Supplier Payment Processing. Business rules are used to provide needed roles and approval actions based on the request, and Workflow orchestrates the entire data collections and service calls to SAP-HR, SuccessFactors, SAP-ERP and SAP-GRC systems.
These were few of the recent exciting use cases build using SAP Workflow Management across disparate industries which have helped our customers automate their paper-based operations and orchestrate business processes spanning across heterogenous landscape. There are many more such use cases for different industries like Healthcare, Utilities, IM&C, Sport & Entertainment etc.
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