World of Customer Experience – Learning

Build and maintain your skills about SAP CX solutions with online, collaborative, hands-on and expert-led trainings. Explore our broad learning offerings and role-based journeys today.

COMMERCE

• SAP Commerce Cloud (consultant, developer, administrator, business user)
• Qualtrics for Experience Management (consultant, architect, administrator, business user)

Further information: SAP Help Portal, Community

MARKETING

• SAP Marketing Cloud (consultant, business user, data analyst)
• SAP Customer Experience – Integration and Extensibility (administrator, developer)
• SAP Customer Experience – Qualtrics integration (consultant, architect, admin, business user)

Further Information: SAP Help Portal, SAP Community

EMARSYS

• Emarsys Training Portal
• Emarsys Onboarding Training
• Emarsys Instructor-Led Training (ILT)
• Emarsys Online Self-Learnings
• Emarsys Seminars
• Emarsys Webinars
• Emarsys Global Training Calendar
• Emarsys Certifications (platform professional, platform master, platform expert)
• Emarsys Inspirations and Help Portal

SALES

• SAP Sales Cloud (consultant, developer, administrator)
• SAP Customer Experience – Lead-to-Cash (consultant)
• SAP CPQ (consultant, administrator)
• SAP Agent Performance Management (consultant, administrator)
• SAP Subscription Billing (consultant)

Further information: SAP Help Portal, SAP Community

SERVICE

• SAP Service Cloud (consultant, administrator)
• SAP Field Service Management (consultant, administrator)

Further information: SAP Help Portal, SAP Community

CUSTOMER DATA, ANALYTICS & INTELLIGENCE

• SAP Customer Data Cloud (consultant, administrator)
• SAP Analytics Cloud (consultant)
• Data Science (data analyst)
• Artificial Intelligence / AI (developer, data analyst)

Further information: CDC, CDP, SAP Community