If you are looking for information on SAP User IDs, this is the blog post for you.
SAP has several types of Users that have access to different platforms and sites.
This blog post is just a brief introduction to the different types of SAP User IDs and where to find support. Let us get started!
What is an S-User?
An S-User is a unique identifier that allows you to log in to your SAP product.
Your S-User ID contains the letter ‘S’ followed by a string of numbers.
An S-User ID as part of your company’s maintenance contract with SAP has access to the SAP Support Portal and SAP ONE Support Launchpad, including Knowledge-Based Articles and Notes, among many other tasks.
The S-user can be granted authorization by their super administrators (found in My Important Contacts) within the company.
Administrator users are established by the authorization given to their S-User ID in the SAP Support Launchpad allowing them to perform certain tasks. You can request authorizations on the launchpad with this KBA however if for some reason you need more assistance you can contact support here.
If your S-User was issued by Education and Training team for the purposes of a course you completed, you can contact the team by using this link, you can also select the country, region, and language here. The S-User will only be valid for the duration of your training/certification and may expire after that time. The Education and Training team can also help if you would like to transfer certificates from one S-User to another, if you would like more information on this, click here.
What is a Technical Communication User?
A Technical Communication User is for technical purposes only, for system-to-system connections between your landscape (most commonly in SAP Solution Manager) and the SAP Support Backbone. Technical communication users can contact their super administrator for support, or they can create an incident on the SAP One Support Launchpad, if you wish to learn more about Technical Communication User, please see here
If you would like to learn how to create an incident, you can check out this KBA.
What is an SAP Universal ID?
SAP Universal ID is a unified account across SAP sites that puts you in control by allowing you to link all your existing S/P-User ID(s), allowing you to switch between them as needed. Please check out this brief video on how to create and use a Universal ID. This KBA addresses the frequently asked questions regarding the SAP Universal ID
What is a P-User?
There are two types of P-Users
A P- User also known as a Partner S-User with access to the Partner Edge portal is either created by a Partner Security Manager via Manage My Partnership or can be created by a self-registration on the Partner Edge Portal, users do not yet have access to SAP support sites like the SAP ONE Support Launchpad but can obtain immediate, basic access to SAP PartnerEdge.com and SAP Learning Hub. If this is approved by a Partner Security Manager, they will also get an S-User ID attached to this P-User, but the P-User cannot be removed. Self-registered users should log in using their P-user.
You can contact the team here.
A P-User that is a Public User for the Community / SAP.com is a public SAP User (self-registered user) to the SAP community page. As a member, you can actively participate in the SAP Blogs and Q&A platform. You can subscribe to tags, people, or content, as well as “like” content. Also, having a well-maintained profile will help you build a meaningful and positive reputation in the community enabling you to learn, share knowledge and engage with other community members.
What is a Key User?
A Key User has access to Cloud for Customer and Business by Design. The first Key User will be created by the Initial User. The Initial User is set up after a subscription or signing of a contract, the user receives an e-mail with the Initial User and password. The first logging into the new system is made with this Initial User and password. More information on Key Users and Initial Users can be found here, you can also contact your Account Executive who can be found here.
This is a brief introduction to SAP User IDs. You can find more information on the SAP Support Launchpad, SAP Help Portal and SAP Community page. Please leave your thoughts or any feedback you have in the comments
Please see other related articles that you may find helpful.
1808560 – How to reset an S-User ID password – SAP ONE Support
2882938 – How to reset Universal ID password- https://launchpad.support.sap.com/#/notes/2882938
2517844 – How to get the activation e-mail of an SAP Identity Authentication Service tenant- 2517844 – How to get the activation e-mail of an SAP Identity Authentication Service tenant – SAP ONE Support Launchpad
2429016 – Modify IT Contact Information in BYD – https://apps.support.sap.com/sap/support/knowledge/en/2429016
2492132- What is the difference between a User Admin, Super Admin, and Cloud Admin? – SAP ONE Support Launchpad
Are you interested in learning more about S-User Lifetime? – https://blogs.sap.com/2021/01/28/are-you-interested-in-learning-more-about-s-user-lifetime/
Thanks for reading!
We hope you found this useful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have!
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