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Author's profile photo Barbara D'Alton

SAP User IDs? What’s the difference? Find out more here…

If you are looking for information on SAP User IDs, this is the blog post for you.

SAP has several types of Users that have access to different platforms and sites.

This blog post is just a brief introduction to the different types of SAP User IDs and where to find support. Let us get started!

 

What is an S-User?

An S-User is a unique identifier that allows you to log in to your SAP product.

Your S-User ID contains the letter ‘S’ followed by a string of numbers.

An S-User ID as part of your company’s maintenance contract with SAP has access to the SAP Support Portal and SAP ONE Support Launchpad, including Knowledge-Based Articles and Notes, among many other tasks.

The S-user can be granted authorization by their super administrators (found in My Important Contacts) within the company.

Administrator users are established by the authorization given to their S-User ID in the SAP Support Launchpad allowing them to perform certain tasks. You can request authorizations on the launchpad with this KBA however if for some reason you need more assistance you can contact support here.

 

If your S-User was issued by Education and Training team for the purposes of a course you completed, you can contact the team by using this link, you can also select the country, region, and language here.  The S-User will only be valid for the duration of your training/certification and may expire after that time. The Education and Training team can also help if you would like to transfer certificates from one S-User to another, if you would like more information on this, click here.

 

An S-User that was issued by SAP Learning Hub examinations and certifications, can contact the team for support here. For frequently asked questions please check out SAP Learning Hub Help Center 

What is a Technical Communication User? 

 

A Technical Communication User is for technical purposes only, for system-to-system connections between your landscape (most commonly in SAP Solution Manager) and the SAP Support Backbone. Technical communication users can contact their super administrator for support, or they can create an incident on the SAP One Support Launchpad, if you wish to learn more about Technical Communication User, please see here 

If you would like to learn how to create an incident, you can check out this KBA.

 

What is an SAP Universal ID? 

 

SAP Universal ID is a unified account across SAP sites that puts you in control by allowing you to link all your existing S/P-User ID(s), allowing you to switch between them as needed. Please check out this brief video on how to create and use a Universal ID. This KBA addresses the frequently asked questions regarding the SAP Universal ID

What is a P-User? 

There are two types of P-Users

 

A P-User also known as a Partner S-User is a self-registered user created by the contact in the Partner Edge Portal if it is enabled for the Partner account. Users do not have access to SAP support sites like the SAP ONE Support Launchpad but can obtain immediate, basic access to SAP PartnerEdge.com. If this is approved by a Partner Security Manager, they will also get an S-User ID attached to this P-User, but the P-User cannot be removed. Self-registered users should log in using their P-user.

You can contact the team here. 

 

A P-User that is a Public User for the Community / SAP.com is a public SAP User (self-registered user) to the SAP community page. As a member, you can actively participate in the SAP Blogs and Q&A platform. You can subscribe to tags, people, or content, as well as “like” content. Also, having a well-maintained profile will help you build a meaningful and positive reputation in the community enabling you to learn, share knowledge and engage with other community members.

 

What is a Key User? 

A Key User has access to Cloud for Customer and Business by Design. The first Key User will be created by the Initial User. The Initial User is set up after a subscription or signing of a contract, the user receives an e-mail with the Initial User and password. The first logging into the new system is made with this Initial User and password. More information on Key Users and Initial Users can be found here, you can also contact your Account Executive who can be found here.

 

This is a brief introduction to SAP User IDs. You can find more information on the SAP Support LaunchpadSAP Help Portal and SAP Community page. Please leave your thoughts or any feedback you have in the comments

 

Please see other related articles that you may find helpful.

1808560 – How to reset an S-User ID password – SAP ONE Support

Launchpad- https://launchpad.support.sap.com/#/notes/0001808560  

 

2882938 – How to reset Universal ID password- https://launchpad.support.sap.com/#/notes/2882938 

 

2517844 – How to get the activation e-mail of an SAP Identity Authentication Service tenant- 2517844 – How to get the activation e-mail of an SAP Identity Authentication Service tenant – SAP ONE Support Launchpad

2429016 – Modify IT Contact Information in BYD – https://apps.support.sap.com/sap/support/knowledge/en/2429016

 

2492132- What is the difference between a User Admin, Super Admin, and Cloud Admin? – SAP ONE Support Launchpad

 

Are you interested in learning more about S-User Lifetime? – https://blogs.sap.com/2021/01/28/are-you-interested-in-learning-more-about-s-user-lifetime/

 

Thanks for reading!

We hope you found this useful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have!

Read more Customer Interaction Center blog-posts Here!

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      8 Comments
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      Author's profile photo Chloe Doyle
      Chloe Doyle

      Very informative blogpost Barbara!

      Author's profile photo Amy Cloonan
      Amy Cloonan

      Great Blog Post Barbara!

      These are queries we hear a lot on, so great to have all this information together and easily accessible!

      Author's profile photo Katie Guthrie
      Katie Guthrie

      This blog post was such a great ID-ea! Super comprehensive, well done Barbara 🙂

      Author's profile photo Jakub Kuban
      Jakub Kuban

      Great post, it is very good overview, thank you Barbara!

      Author's profile photo Kenny Laffey
      Kenny Laffey

      Great blog Barbara, very good information all in one place :), thank you.

      Author's profile photo Timothy Beck
      Timothy Beck

      Great post Barbara, very useful!

      Author's profile photo Christian Winheller
      Christian Winheller

      ok,... well,.. have a deleted SUser, a current SUser, and since reading this blog post also a private user. They are now all under universal ID. Which seems to not really help me a lot. In this community pages "Manage my Account"  I once more have linked all three. And still I understand I have to actively log in and log out with the mail adresses associated with these users.

      "Easy as SAP" 🙂

      Author's profile photo Kenny Hatch
      Kenny Hatch

      Thank you Barbara for a very informative post.

      However, I would like to add some clarity around the relationship between SAP Education and S users. It should be noted that SAP Education (now know as SAP Training and Adoption) do not actually create S users per-se. If SAP Training and Adoption need to add a NEW contact to the SAP database (so that we are able to bill the customer for the training) all that gets created is the 10 digit contact person ID. There will be no OSS data assigned and because there is no OSS data assigned, it won't be an S user.

      S user (OSS roles) are not needed to access Education services

       

      Regards

      Kenny