Skip to Content
Product Information

Learn All About S-User IDs!

An S-User Id is your personal gateway to the SAP Launchpad allowing you to create incidents, request license keys, download software and more. 

Read below to find out all there is to know about how to get and use your S-User ID! 



What is an S-User ID and how do I get one?  

An SUser is a 10-digit ID beginning with the letter ‘S’ created by the Super Administrator of your company to allow you access to the SAP Support Portal and SAP ONE Support Launchpad among other support sites. Your S-User is evidence of a support agreement with SAP. 

If you do not yet have an S-User and want to know if your company has a maintenance agreement with us, you should first check your internal IT / procurement to confirm a customer (ERP) number. Alternatively, if you cannot confirm this information, contact CIC and we’ll be happy to check. Please be prepared to provide the full company name and street address for accurate results. 

What can I do with an S-User? 

Depending on the authorisations assigned to you by your Super Administrator, you will be able to Create Incidentschat with Technical ExpertsRequest License keys and more. 

How can I request authorisations for my S-User? 

You can use the Self-Service Authorization Request app to forward requests to your Super-Administrators. Alternatively, you can find out who your Super-Administrators are in the Important Contacts section of the Launchpad and contact them internally. 

Can I change the name on my S-User?  

S-User IDs are intended to be used by one person and cannot be transferred to another individual. For this reason, its not possible for you to change the name of your SUser. A name change is only permitted when it has been misspelled, the first and last name data is transposed in the wrong fields or if your legal name has changed (e.g. marital status change) 

If you need to request an edit to your name for any of these reasons, please create an incident under the XX-SER-SAPSMP-USR component. Please provide your S-User ID and your requested edit along with a general reason for your name change. If you do not have the authorisations to create an incident, contact us in the CIC and we’ll be happy to forward the request to our internal S-user data team on your behalf.  

Important: the name of your SUser ID should correspond with that of the linked email address. Similarly, the email address domain must correspond with the company name (unless you are a Partner). 

 How can I edit my S-User personal data?

You’ll be able to update your phone number, email address, job title, language, time-zone and Launchpad roles for your own SUser ID using the SAP ONE Support Launchpad User Profile.  



To update your Launchpad settings (language KBA 2294035  Working Time Zone, Working hours, Date/Time formats, Time Zone, Number Format, or Theme) click on the pen icon, make your changes and click Save Settings. 

To update your phone number, e-mail address, or job title, click the Edit Headeroption in the top section of the screen. As always, once you’ve made the changes, click on Save Settings.

Its also possible for Administrators to update details such as salutation, language, job title, department, phone and e-mail for s-users in the SAP User Management application. 

See KBA 1271545 – How to update S-User ID phone number, e-mail, time zone, language settings in the User Profile – SAP ONE Support Launchpad for more details 


Thanks for reading

We hope you found this useful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have!  

Chloe Doyle & Katie Guthrie 

Read more #ASKCIC blog-posts Here! 



You must be Logged on to comment or reply to a post.
  • Nice information.  However, I have a fun caution.   Get an S user ID.  Also have a personal ID (P user) for the SAP Community.   Set it up with your personal not professional e-mail address.  If you leave the company, all your community information will stay with our P user.   Also if you leave the company - you at this point, can't change the e-mail attached to your personal ID.  Hence use your personal e-mail.

    There is an ability to link old and new accounts.   For me personally, it's annoying, and doesn't work as intended.

    Just a limitation of the system that you can avoid with a P user and a personal address.

    • Thank you for your comment Michelle Crapo !

      It is great to receive your feedback. It is true that S-User IDs are not transferable from one company to another so it is a very good idea to use your personal email for your SAP Community Account.

      Please find further information on P-Users and other User IDs in this Blog-Post

      Thanks again for your contribution!

      Best wishes,

      Chloe CIC

  • Hi Chloe, thanks for your post!

    I have a question regarding the S-User, maybe you can help. 🙂 

    I am a freelance SAP developer and therefore don't have an S-User. But sometimes that would be very helpful. For example, I wanted to download the current SAP GUI, but for this an S-user is required. 🙁

    To sum up: Is there any way to get an S user as a freeelancer?

    Thanks in advance and best regards!

    • Hi Florian!

      Thank you for reading and commenting on this blog-post 🙂

      S-Users can only be created under SAP Customers so it isn't possible to get an S-User ID as a freelancer, sorry about that!

      The next time you are working for a registered SAP Customer you can contact us at the Customer Interaction Center and we will be able to assist you in accessing an S-User ID, for more information on the different types of user ID's please read this blog-post:

      Best wishes,

      Chloe CIC

      • Thanks for you quick answer.

        One more quick follow-up question regarding the "registered SAP customer" way: Isn't the s-user account then permanently linked to this customer?

        • Hi Florian,

          No problem, that's correct that the S-User is for a specific customer and cannot be transferred to another customer however, any certifications you have can be moved from one ID to another when a new ID is created by a new SAP customer for you.

          I hope this helps!

          Best wishes,

          Chloe CIC

          • Hi Chloe,

            I am willing to spend money (even though I am  already a SAP customer for learning hub) what would be the cheapest/fastest way for me to get an s-user ?

            Kind regards,

          • Hi Scott,

            Thank you for commenting!

            Please reach out to your local Sales Team to discuss becoming an SAP Customer with access to an S-User ID.

            The contact details are available here:

            Best wishes,

            Chloe CIC