Artificial Intelligence for IT Operations
As we all are aware, SAP comes up with Innovation Awards every year and all the partners, customers, etc. give their best of innovations to showcase on this prestigious platform.
TCS tackles the most challenging problems in the IT industry. Our teams aspire to do Innovation, discoveries that impact everyone, and core to our approach is sharing our research and tools to fuel progress in the field.
Service support is one of the significant parts of any Service based Industry. We live in an era where everything has digitally transformed, right from mobile phones to businesses. Earlier, communication was challenging, but with the evolution of the phone, it became easier. Things are evolving in almost every aspect of the business, however, there is a huge scope of improvement and hence development in the area of Service Support. Even in the era of Artificial Intelligence, people are still following manual standard processes for Service support which is leading them to higher resolution time, increased number of workforce, more human incurred errors and much more.
I imagine TSIT analyses Incidents to predict areas of service needing priority & attention alongside mines potential AUTOMATION use-cases.