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Author's profile photo Katie Guthrie

Register now! Getting the Most from your Support Webcast for VAR Delivered Support Partners

Howdy VAR Delivered Support– Partners! 

Want to learn about the array of support resources available to you and your customers, and how to best utilize them to engage with SAP Support?  

Sign up now! Join me on the 31st of March for our Getting the Most from your Support Webcast for VAR Delivered Support Partners.

Date: March 31st 2021 

Time: 16:00 CET – 17:00 CET 

Sign up here: Partner Focus: Getting the Most from your Support – VAR Delivered Support Partners  

Partner up with the Customer Interaction Center (CIC) team and discover the Support Resources that are available to you as a VAR Delivered Support partner, that will help you and your customers to help yourselves and one another. We’ll be looking at the Next Generation support tools and self-enablement resources for you to successfully engage with our Support Organization. 

In this session, we’ll be covering these hot topics: 

  • Customer Interaction Center Overview 
  • User Management and S-User Lifetime 
  • Service Partner User Management Application and Support Function in MMU 
  • Searching for Solutions 
  • Contacting Product Experts 
  • Perfect Incident 
  • Support and Success Essential Training 
  • SAP Cloud ALM 

The interactive session is delivered by myself Katie Guthrie, a Support Expert from the Customer Interaction Centre, and my fellow CIC expert Emilie Talouarn, who will be on hand to answer any questions you have via the webcast chat, and in the Q&A session at the end. 

For more information on CIC Webcast offerings (in a variety of languages), check out  

Customer Interaction Center (CIC) Support Webcast Series 

Looking forward to seeing you there! 

Katie

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