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Author's profile photo Rene Olgemoeller

“Cannot load tile” error in Fiori Launchpad Groups for Supplier Invoice Processing

If you encounter a “cannot load tile” issue after the 2102 upgrade here is how you can fix the issue.

When you click the tile you will receive the error message:Error%20description

There are two tiles that could be affected currently.

  1. Release Blocked invoices
  2. Park Supplier Inovices

Which is which you can find from the Catalog Tile ID in the error message.
SAP_MM_BC_INV_PARK_PC –> Park Supplier Invoices
SAP_MM_BC_INV_RELEASE_PC –> Release Blocked Inovices

In order to fix this issue the tiles need to be deleted and added again.
To do this click on your avatar and then “Edit Home Page”.

You can now remove the tiles by pressing the little “x”.

Then you can add them again by pressing the “+” (where the next new tile would be).

You can chose all tiles from the business catalogs included in the business roles of your user.


If you found the tile just click the pin icon in the bottom.

Close and save your changes.

If your user does not contain the business catalog, you will not be able to add the tile.


In conclusion: If you encounter an “cannot load tile” error, remove the erroneous tile and add it again if you can.

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      Author's profile photo Nadim Iqbal
      Nadim Iqbal

      How do I do it for all users in one go. Is their a program to do this activity?

      Author's profile photo Sid Jain
      Sid Jain

      Hi Nadim,


      How are you? Were you able to find a resolution for this problem?




      Author's profile photo Jagtar singh
      Jagtar singh

      Thank you so much it is working for me and thanks again quick solution

      Author's profile photo Jagtar singh
      Jagtar singh

      what one question . DO you have idea why it start as earlier it is working for user

      Author's profile photo Mallikarjuna B
      Mallikarjuna B

      Hi Rene,

      Thanks for sharing useful information .

      I Come across diffrent issue with KPI Tiles ( Tile shows title but still contains the 'cannot load tile' error .) Due to this Data is not loading from the services and failed with 339 service expcetion error in respose as well.

      Also other KPI tiles not even loading the services .

      But very few tiles loading without cannot load tile error , for them services are loading and results are fetching from the services and we can see the App content wihtout any issue.

      That's why we suspect something this problem could be because of some configs missing but unfortunelty these services are not available in maint_Service , not sure how these are handled .

      Surprasingly 5 tiles not working in Dev , same 5 tiles works fine in Q system - but in PROD most of the KPI tiles does not have the issues .

       All are custom KPI tiles and many blogs are verfied but unable to get the right input on this .


      Could you please help me with any pointer.


      Thank you .


      Mallikarjuna B

      Author's profile photo Sadiq Gichuru
      Sadiq Gichuru

      In case of system refresh or client copy scenario

      1. Go the transaction /UI2/CUST.
      2. Navigate through SAP Fiori–>Data Administration–>Invalidate Caches


      Invalidate Fiori cache.png