Please first tell us about your company and the key service you provide?
itelligence was founded in 1989 in Bielefeld, Germany as a family business and as one of the first SAP Partner for business solutions. Only a few years later we expanded internationally with offices in Europe, Asia and North America. Meanwhile we are actively represented in 28 countries to create valued SAP solutions for all our clients over the world. itelligence is part of the global NTT DATA group and employs about 10,000 people worldwide. Our core business focuses IT strategy and transformation consulting, software deployment and implementation, as well as application management and managed cloud services. The capabilities certified on SAP include:
- SAP-certified provider of SAP HANA® Operations
- SAP-certified provider of Hosting Operations
- SAP-certified provider of Cloud and Infrastructure Operations
- SAP-certified provider of Business Suite Solution Operations
- SAP-certified provider of S/4HANA Solution Operations
How long has been your association with SAP and if you can share your experience?
We have been working closely with SAP since 1993. A strong partnership and a unique knowledge advantage are the results. Over the years, this partnership has continued to grow – and with it our know-how and experience. As we are also a part of SAP’s future, we will continue to help shape new technologies and innovations. itelligence’s contribution to innovation and long-term business success has been confirmed by numerous SAP awards and leading market analysts. We use our strong partnership with SAP to continuously expand our expertise and to play a decisive role in the development of future SAP technologies.
Why did you apply for the SAP Outsourcing Operations Partner Certification program?
Our clients are requesting these certifications as part of their partner selection process. Certification as an SAP outsourcing operations partner will help us ensure compliance with these new customers.
How has been your journey through the OPC certifications been? (e.g., the evolution of certifications, for how many years have you been in the certification program, etc..)
Since 1993, itelligence has been working closely with SAP and gained a first SAP Global Partner Service status in 2003. Germany started participating in the OPC certifications early in 2001. In 2004, the United States also took part in the certifications and thus in 2006 we participated globally. Later, in 2011, we also added Malaysia for the platform certifications – Hosting Operations, SAP HANA® Operations, Cloud and infrastructure Operations. Globally, in Germany and in the US we hold the three platform certifications as well as two application certifications – SAP Business Suite Solution Operations and SAP S/4HANA solution operations.
itelligence is now an SAP Global Platinum Reseller and SAP Pinnacle Award Winner – amongst other thanks to the five certifications we have in stock.
How have the OPC certifications helped you to improve the service improvement process?
Together with our integrated management system, the SAP certification is a very good supplement for our business services. With SAP, we can offer our clients extremely intelligent and high-quality software processes, which are exactly tailored to their needs and offer new possibilities for their businesses.
How have the OPC certifications helped you to enhance your managed services offerings and go-to market activities?
With a local and global certification, we are able to incorporate our global SAP service in our marketing processes.
Mario Visconti, Chief Information Security Officer, itelligence AG:
“The OPC certification provides us and our clients a certain confidence. In addition, the partnership gives us an idea of the direction in which the market is developing. This e enables us to determine the way for our customers. Since the audits are also carried out globally every two years, it is also very advantageous for us from a marketing point of view.”
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