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New adapters added to SAP Cloud Integration

From January 2021, a new set of OEM adapters were launched. These adapters enable SAP Cloud Integration to extend its integration capabilities towards the following applications.

  • Salesforce
  • Amazon Web Services
  • Microsoft Dynamics CRM
  • Sugar CRM

In the coming weeks, we will be introducing you to each of these adapters in a series of blog posts. The blog posts will be focussing on the configuration of adapters and their role in realizing common use cases for each of these applications. First, we would like to answer some general questions, applicable to these adapters.

Why these adapters?

  • The adapters are included as part of your SAP Integration Suite and SAP Cloud Integration license and there are no extra costs. You can download them via the Service Market place.
  • The adapter features and functionalities are built to run on both Neo and Cloud Foundry.
  • The adapters stay close to the integration guidelines of the concerned 3rd party application. This provides complete transparency in implementation by avoiding any in-built unnecessary orchestrations. This also provides developers with full control to implement their own orchestrations using standard SAP Cloud Platform Integration features.
  • The adapter configuration gives you insights into the operation/API which is called towards the 3rd party application while keeping in mind SAP’s integration best practices.
  • The adapters will remain compatible and leverage future development in SAP Integration Suite and SAP Cloud Integration.
  • The adapters will be updated periodically, and customers can leverage a fast innovation cycle. The upgrades will cover 3rd Party API enhancements along with SAP CPI Platform enhancements.
  • The adapters are fully integrated into the SAP Integration Suite and SAP Cloud Integration, and leverage standard features like dynamic properties, headers, etc.
  • The adapters are equipped with an Eclipse Plug-in/Workbench to generate XSDs based on the customers’ 3rd party application tenant. This includes custom fields, custom objects, fields cardinalities, etc. The XSDs generated by the Eclipse Plug-in/Workbench are operation dependent and contain the fields that are relevant for the specified operation.
  • The adapter support is well integrated with the Support of SAP Integration Suite and SAP Cloud Integration. The tickets can be raised and managed centrally via the same ticketing system that you already use for SAP Integration Suite.

Where to get the adapters?

All documentation, including the Installation Guide and the User Guide are included in the ZIP file downloaded from SAP Software Download Center. The ZIP file can be download from the Service Market place by following the steps below:

Navigate to: >> SUPPORT PACKAGES & PATCHES >> By Alphabetical Index (A-Z) >> C >> look for “SAP CP IS ADAPTER ADVANCE PACK” & “SAP CP IS ADAPTER BASE PACK”.

Alternatively, you can directly go to:


How can we suggest new features to be added to the adapters?

We are committed to keep improving and enhancing the features of the adapters. For any new feature suggestions, use the Influence session on SAP Integration Suite at:

What’s next in this series?

We will be updating this blog post with links to the series of blog posts dedicated to each of the adapters. Next in the series is:

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  • Hi Bilay,

    thanks for highlighting the background of introducing these adapters.

    We are CPI Enterprise Edition customers and have the problem that there is not yet a feature parity compared to the previous 3rd party OEM SFDC adapter.

    Also, it seems with CPI EE we have only access to the BASE PACK. Could you please explain the difference between ADVANCE and BASE PACK?

    Thanks and regards

    FYI Malte Schluenz

    • Hi Stefan

      Thank you for your reply. The new adapters strive for feature parity. And we are prioritizing features based on customer demand. In the roadmap, there are a lot of features planned for the next few weeks. One being the sender adapter, which is planned to be available very soon. I will welcome the opportunity to discuss your scenarios with you. Can you please open a ticket under component “LOD-HCI-PI-CON-TPRO”? Based on this ticket, the team will reach out to further discuss with you.

      When it comes to the difference between the base and advanced pack; normally the Advanced pack is only available for SAP Integration Suite standard and premium edition customers. Whereas, the base pack is for everyone with a Cloud Integration subscription.

      Thanks and regards


      • Hi Bilay,

        many thanks for your response and explanation.

        My team already has a ticket open, thanks for offering that.

        So do I understand it correctly that there is no difference in adapter features between base and advanced pack - it is just about the kind of subscription?

        Best regards


  • Hi Bilay,

    Thanks for highlighting the background of introducing these new set of OEM adapters.

    1. Are the adapters under the BASE pack provided by Advantco or Rojo?
    2. Is the SAP Help Documentation for Microsoft Dynamics CRM, Amazon AWS, Salesforce available on the below link provides the details about the new set of OEM adapters ?

      Help Documentation-

    Thanks and Regards,


    • Hi Omkar

      If you need more information, I will highly encourage you to join the SAP JAM group below:

      If you don't have access to this JAM group, please share your email ID to get access to the group.

      Kind regards

  • Hello J. Bilay ,

    thanks for the good news. One more question: In the CPI help there is also an "Kafka adapter" listed. Unfortunately it isn't available in our tenants nor is it part of the adapter pack. Since now, I was only aware of the 3rd party Kafka adapter by Advantco. So how to interpret the reference to a Kafka adapter in the SAP help? Does it mean that there will be an official SAP-owned Kafka adapter in the near future?

    For reference:


  • Hi J. Bilay,

    Do you know if such SAP standard adapters (in our case AWS adapter) will be also offered soon for SAP PO ?

    so in addition to SAP Partner ones like Advantco and KaTe.


    M. Huchet