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World of Customer Experience – Analysts

Explore how SAP Customer Experience is rated by leading analysts e.g. Gartner, Forrester and IDC in the are of Digital Experience Platforms, Commerce, Customer Identity & Access Management, Marketing, AI, Sales Force Automation, Sales Performance Management, CPQ and Experience Management.

  • SAP received top a rating from Ventana Research for Analytics & Data in the area of CX
    Press Announcement | Ventana Research
  • Forrester Names SAP a Leader for Digital Experience Platforms
    The Forrester Wave™: Digital Experience Platforms, Q3 2019
    Press Announcement | Forrester
  • Gartner names SAP a Leader in 2020 Magic Quadrant for EiPaaS
    Press Announcement  | Gartner
  • SAP Named a Leader in 2020 Gartner Magic Quadrant for Digital Commerce
    Gartner, Magic Quadrant for Digital Commerce (August 2020)
    Press Announcement | Gartner
  • IDC Names SAP a Leader for Worldwide B2B Digital Commerce Platforms
    IDC MarketScape: Worldwide B2B Digital Commerce Platforms 2020 (Sept 2020)
    Press Announcement | IDC
  • IDC Names SAP a Leader for Worldwide Retail Commerce Platform Software Providers
    IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2020 (Nov 2020)
    Press Announcement | IDC
  • Forrester names SAP a Leader for Customer Identity and Access Management
    The Forrester Wave™: Customer Identity And Access Management (Q4 2020)
  • SAP Named as Leader in KupingerCole Leadership Compass for CIAM Platforms
    KupingerCole Report Leadership Compass CIAM Platforms (Nov 2020)
    KupingerCole Report
    Press Announcement | Forrester
  • SAP Named a Leader in 2020 Gartner Magic Quadrant for Multichannel Marketing Hubs
    Gartner, Magic Quadrant for Multichannel Marketing Hubs (May 2020)
    Press Announcement | Gartner
  • Forrester names Emarsys as a Leader for Cross-Channel Campaign Management (Q4 2019)
    The Forrester Wave™: Cross-Channel Campaign Management (EMSS Modules) (Q3 2019)
    Press Announcement | Forrester
  • Emarsys recognized again as a leader in the Gartner 2020 Magic Quadrant for Personalization Engines (Q3 2020)
    Press Announcement | Gartner
  • IDC Names SAP a Major Player for Worldwide AI in Enterprise Marketing Clouds
    IDC MarketScape: Worldwide Artificial Intelligence in Enterprise Marketing Clouds 2019-2020 (December 2019)
    IDC
  • SAP Named a Leader in 2020 Gartner Magic Quadrant for Sales Force Automation
    Gartner, Magic Quadrant for Sales Force Automation (July 2020)
    Press Announcement | Gartner
  • SAP Named a Leader in 2020 Gartner Magic Quadrant for Sales Performance Management
    Gartner, Magic Quadrant for Sales Performance Management (February 2020)
    Press Announcement | Gartner
  • SAP Named a Leader in 2020 Gartner Magic Quadrant for Configure, Price and Quote Application Suites
    Gartner, Magic Quadrant for Configure, Price and Quote Application Suites (Sept. 2020)
    Press Announcement | Gartner
  • Qualtrics Named a Leader in Gartner’s Magic Quadrant for Voice of the Customer
    Gartner, Magic Quadrant for Voice of the Customer (Dec 2020)
    Press Announcement | Gartner

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