CRM and CX Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
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SvenFeurer
Product and Topic Expert
Product and Topic Expert

Explore how SAP Customer Experience is rated by leading analysts e.g. Gartner, Forrester and IDC in the are of Digital Experience Platforms, Commerce, Customer Identity & Access Management, Marketing, AI, Sales Force Automation, Sales Performance Management and CPQ.

    • SAP Named Leader in the 2024 Gartner Magic Quadrant for iPaaS
      Press Announcement, Gartner    NEW!!
    • SAP: A Strong Leader in Gartner MQ for Configure, Price, and Quote (CPQ) Application Suites   NEW!!
      Get the report
    • 9-Time Leader in 2023 Gartner Magic Quadrant for Digital Commerce  
      Gartner
    • SAP CX is a Leader in the G2 Summer '23 GRID Reports 
      Read the Blog
    • SAP named as Leader in IDC MarketScape for Worldwide Retail Commerce Platforms 2023
      Get the IDC report
    • SAP Commerce Cloud has been named a Leader in Gartner Magic Quadrant for Digital Commerce for the eighth time
      Gartner
    • SAP named a Leader in the 2022 Gartner® Magic Quadrant™ for Personalization Engines   
      Press-Announcement
    • G2 report summer 2022: SAP Emarsys a leader in 36 categories
      Blog
    • Emarsys Recognized in the Forrester Wave™: Email Marketing Service Providers
      Press Announcement
    • G2 Winter 2022 Report: Emarsys Is a Leader in Personalization, Marketing Analytics, and More
      Press Announcement  
    • SAP Positioned as a Leader in the Gartner Magic Quadrant for Enterprise Integration Platform-as-a-Service (Enterprise IPaaS)
      Press Announcement | Gartner
    • SAP Commerce Cloud has been named a LEADER in the 2021 Gartner Magic Quadrant for Digital Commerce for the 7th consecutive time
      Gartner, Magic Quadrant for Digital Commerce (Aug 2021)    
      Gartner
    • Emarsys, an SAP Company, Named a Leader for the Third Time in 2021 Gartner Magic Quadrant for Personalization Engines   
      Press Announcement | Gartner
    • SAP Recognized as Leader in 2021 Gartner Magic Quadrant for Sales Force Automation
      Gartner, Magic Quadrant for Sales Force Automation (Aug 2021)
      Press Announcement | Gartner   
    • SAP Named a Leader in 2021 Gartner Magic Quadrant for Data Integration Tools for the 14th Year in a Row
      Press Announcement | Gartner
    • SAP Positioned as a Leader in Gartner 2020 Magic Quadrant for Enterprise Integration Platform-as-a-Service    
      Press Announcement | Gartner
    • SAP Positioned as a Leader in 2021 Gartner Magic Quadrant for Multi-Experience Development Platforms (MXDP)    
      Press Announcement | Gartner
    • IDC Names SAP a Leader for Worldwide B2B Digital Commerce Platforms
      IDC MarketScape: Worldwide B2B Digital Commerce Platforms 2020 (Sept 2020)
      Press Announcement | IDC
    • IDC Names SAP a Leader for Worldwide Retail Commerce Platform Software Providers
      IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2020 (Nov 2020)
      Press Announcement | IDC
    • Forrester names SAP a Leader for Customer Identity and Access Management
      The Forrester Wave™: Customer Identity And Access Management (Q4 2020)
    • SAP Named a Leader in 2020 Gartner Magic Quadrant for Multichannel Marketing Hubs
      Gartner, Magic Quadrant for Multichannel Marketing Hubs (May 2020)
      Press Announcement | Gartner
    • Forrester names Emarsys as a Leader for Cross-Channel Campaign Management (Q4 2019)
      The Forrester Wave™: Cross-Channel Campaign Management (EMSS Modules) (Q3 2019)
      Press Announcement | Forrester
    • Emarsys recognized again as a leader in the Gartner 2020 Magic Quadrant for Personalization Engines (Q3 2020)
      Press Announcement | Gartner
    • IDC Names SAP a Major Player for Worldwide AI in Enterprise Marketing Clouds
      IDC MarketScape: Worldwide Artificial Intelligence in Enterprise Marketing Clouds 2019-2020 (December 2019)
      IDC
    • SAP Named a Leader in 2020 Gartner Magic Quadrant for Sales Performance Management
      Gartner, Magic Quadrant for Sales Performance Management (February 2020)
      Press Announcement | Gartner
    • SAP Named a Leader in 2020 Gartner Magic Quadrant for Configure, Price and Quote Application Suites
      Gartner, Magic Quadrant for Configure, Price and Quote Application Suites (Sept. 2020)
      Press Announcement | Gartner
    • Qualtrics Named a Leader in Gartner’s Magic Quadrant for Voice of the Customer
      Gartner, Magic Quadrant for Voice of the Customer (Dec 2020)
      Press Announcement | Gartner