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Author's profile photo Elena Vavitsa

SAP Customer Checkout 2.0 Feature Pack 11 Now Available


We’re pleased to announce that SAP Customer Checkout 2.0 Feature Pack 11 has been released today (February 15, 2021).

In this new Feature Pack 11 a lot of enhancements to existing functionalities and new features in SAP Customer Checkout and the SAP Customer Checkout manager are included.

The following enhancements are the main highlights of the new feature pack:

  • Optimized SAP Fiori User Experience for SAP Customer Checkout manager
    • Navigation bar to access apps easier
    • New assortments of apps
    • New sections and apps available
  • New Retail Service UI available (old UI will be deprecated soon)
  • Self-Order functionality for SAP Customer Checkout allowing customers to place orders on their own
    • New Mobile Checkout section available in SAP Customer Checkout manager to configure and manage self-order scenario
    • New apps Self-order configuration, Assortments, Assortment item categories, and Print jobs available
    • Configuration of web application to be used for Self-order scenario at POS
    • Create and manage assortments and assortment item categories that are displayed in the self-order interface
  • SAP Customer Checkout manager ERP Integration
    • New inbound services to fetch materials from SAP S/4HANA into SAP Customer Checkout manager
    • New SOAP outbound services for Financial and Sales transactions in SAP S/4HANA
    • Fetching barcode information of articles from SAP S/4HANA
    • Handle three-dimensional matrix for article prices allowing to add UoM
  • New app Inbound Call Monitoring available to show inbound calls for material creation from external systems into SAP Customer Checkout manager
  • Multi-factor Authentication (MFA) available in SAP Customer Checkout manager to additionally secure creation and updating of system-critical data
  • Table Management
    • New permission allowing users to create new tables
    • New permission to book on table without taking over table
    • Possibility to split table without taking over table from owner
    • Optimized handling of combining several tables (e.g. from bigger groups)
    • New permission to cancel ordered sales items
    • Showing tip amount on UI for mobiles and handhelds
  • New assortments of Gift Cards, Coupons, and Loyalty program
  • Loyalty Program
    • Optimized terminology of apps
    • New apps Loyalty account types, Loyalty tiers, Loyalty rules, and Loyalty records available
    • Creation of loyalty rules to determine logic and conditions for loyalty points collection
    • Track and manage loyalty records
    • New jobs available to be scheduled for loyalty tier evaluation, loyalty record evaluation, and loyalty record repost
  • Central Quick Selection Functions – Extension in Retail Service, Quick Service and Table Service
    • Optimized and enhanced creation of quick selection buttons
    • Mass change of several quick selection elements with one click
    • Flexibility to add special sales item
    • Possibility to open external weblinks/URLs directly at POS system
    • Fetching configuration settings from SAP Business One to simplify mapping during configuration
    • Optimized user handling for applying discounts on item or header level
  • Digital Receipt
    • Customizable language for digital receipt page
    • Secured and customizable digital receipt process to show customer information on digital receipts
  • Possibility to encrypt export and import configuration files
  • Possibility to migrate stock transactions into SAP Customer Checkout manager via csv-file
  • Extension of print templates available for printing on smaller devices with 58mm
  • Showing tip and multi-currency amount in Day-end closing search screen
  • Possibility to download configuration excel-file from SAP Business One to simplify mapping while integration
  • Enhanced sales reports to show more credit card payment information fields
  • Optimized Central receipt management to show only parked receipt from specific parking areas assigned to POS groups


A detailed presentation of all new features and functions in SAP Customer Checkout 2.0 Feature Pack 11 will be available soon on our PartnerEdge page.

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      Author's profile photo Gisela Fischer
      Gisela Fischer

      Hello Elena,

      CCO Integration, are the new available Services for S/4 Hana with Retail (here you have articles) or also for Standard S/4 Hana available (materials)


      Thank You and BG

      Gisela Fishcer


      Author's profile photo Harald Tebbe
      Harald Tebbe

      Hello Gisela,


      they are related for S/4HANA with Retail.


      Best regards,



      Author's profile photo Silambu RS
      Silambu RS

      Hello expert,


      is there any B1IF  scenario update for this SAP Customer Checkout 2.0 Feature Pack 11. After I upgrade synchronization is not happening!





      Author's profile photo Ahmad AbuShayeb
      Ahmad AbuShayeb

      Dear Expert,


      I just face lately an issue with our integration between SAP BYD and CCO


      the issue here the service item from CCO can`t hit the service list page on byd which is mean there is no direct integration between them, and to solve this issue you have only two solutions as they mentioned


      we have to create a service item as a material item with zero costing which is a walkaround solution.


      can anyone help me if they face this issue before