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Product Information

Focused Insights for SAP Solution Manager SP07: Best Practices

 

IT KPIs with BexQueries

Business Benefits

  • IT Services are the engine of your digital transformation supporting the innovation speed required by business.

Key Capabilities

  • Real-time visibility into service performance
  • Enable SAP organisations to proactively solve problems, ensure business continuity and accelerate business innovation.

 

 

Approach

  • Start transaction rsrt1 to inspect SAP Solution Manager BW Queries.
  • Inspect data in  Rows / Columns format.
    • Dimensions (Characteristics)
    • Measures (Key Figures) in  Rows / Columns.
  • Create an OCC query in Focused Insights from the ‘Generic Bex Queries’  data provider
  • Select Dimensions from the Filter Tabs
    • Select “RAW” to display the original row/column format.
    • Select “time-series” to translate output into time-series format.
  • Missing dimensions are added in the query expert mode.

 

 

Custom reports with Bex Views

   

Business Benefits

  • Turn IT KPIs into detailed actionable report to improve IT Services Management.

Key Capabilities

  • Extend standard reporting functions.
  • Create detailed tailored to specific situations or actions.

Approach

  • From the query explorer rsrt1, select a BW query.
  • Select your Dimensions and Measures
  • Select ‘Exceptions and Conditions’
  • Create new ‘Conditions’ to build a “Top-X” report
  • Save the View
  • Create an OCC query from Focused Insights with the “Bex Views” data provider.

 

  • Select your Renderer

 

 

ITSM reports with CRM search

Business Benefits

  • ITSM drives and controls digital transformation.

Key Capabilities

  • Extend ITSM standard reports with custom reports from ITSM CRM search.

Approach

  • Start ITSM in SAP Solution Manager.
  • Add selection criteria and save your views
    • Mandatory field: Transaction Type.
  • Create an OCC query with the “CRM” data provider
  • Select an entry from the List of  “Saved CRM search“.

 

  • Use the “Jump-in” query property to change the default jump-in behaviour.
  • The Drilldown selection tab is used to create  multiple queries result on the values of a selected dimensions.

 

 

WEB Application Monitoring

Business Benefits

  • Get full visibility of the performance of your SAP Transactions & WEB Applications supporting the business applications

Key Capabilities

  • Access to all performance application KPIs in any forms.
  • Create and monitor KPIs for application performances.

Approach

  • Activate Interface Monitoring from the  SAP Solution Manager configuration.
  • Create an interface channel for your Web applications URL.

  • Setup thresholds for alerting
  • Create OCC Query from the “Interface Channel Monitoring” data provider

 

 

Alerts Management Reporting

Business Benefits

  • Drive IT efficiency by combining alerts reporting and real-time alerts views

Key Capabilities

  • Aggregated status for individual alerts.
  • Trend detection.
  • Number/ distribution of alert / processing times of alerts.
  • Real-time view with direct link to the SAP Solution Manager Alert Inbox.

Approach

  • Alerts Status
    • OCC query from “System Monitoring Snapshot” data provider with the “Alert Table” Renderer.
    • Select your alerting sources: (ex: Interface Monitoring alerts0

 

  • Alerts Reporting
    • OCC query from “Alert Search” data provider
    • Select alerts parameters:
      • Alert Name, Object Name, Scenario, ..
    • Select alerts filters
      • priority, ..

 

 

 

Thanks for reading

 

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