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Author's profile photo Katie Guthrie

Touch (Knowledge) Base with SAP’s Self-Service and Incident Prevention Webcast offering!

Join us for some SAP Support-DIY on February 3rd 2021! 

We’ll showcase our SAP Support toolbox so that you can empower yourself in solving issues independently and faster in this Self-service and Incident Prevention session. 

At SAP, we endeavor to solve an issue, document it and share it many times on our support sites so you can find an answer to your query or solution for your issue before needing to contact our product experts via an Incident/ Expert Chat/Schedule an Expert.  

We’ll show you how to make the most of SAP Support’s self-enablement tools and search our many knowledge repositories for known issues and solutions. 

By the end of the webcast, you will have learned how to navigate through our Knowledge Base and learn more about SAP Notes, SAP Knowledge Base Articles, Guided Answers, Support by Product Pages and we’ll give you insider tips on how to search most effectively  

Here’s the agenda:  

  • How to access SAP ONE Support Launchpad Search
  • Search repositories and filters
  • SAP Notes vs SAP Knowledge Base Articles
  • Searching Tips
  • Helpful SAP Notes/SAP Knowledge Based Articles

The session is delivered by a Support Expert from the Customer Interaction Centre, who will be on hand to answer any questions you have via the webcast chat, and in the Q&A session at the end. 

If youre interested in attending the webcast offered in a different language, you can check the On-Demand replays which are offered in a variety of languages here:  

Customer Interaction Center (CIC) Support Webcast Series  

Date: February 03, 2021 11:00 EST – 12:00 EST / 5:00 PM CET – 6:00 PM CET / 9:30 PM – 10:30 PM IST

Self Service and Incident Prevention Webcast Registration – February 3rd 2021  

Just because it’s self-service doesn’t mean you need to keep it to yourselfSpread the word, and share this offering with your colleagues and friends who could benefit from the session.  

We can’t wait to see you there! 

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