Support Spotlight: Send to SAP – What Happens With Your SAP Business One Support Incident After This? [Watch the video]

Over the last few years SAP Business One Global Support published a series of LinkedIn articles using the common title Support Spotlight. Many of these are still very much relevant and offer value to our customers and partners. From the support organization we want to make these articles available in Blog form to the users here on the community. This blog is based on a LinkedIn Article originally published July 18, 2018.

Ever wonder what happens once you have entered the details, described your issue and clicked Send to SAP?

Well, many things will happen once our team of consultants, analysts, developers and coordinators get their hands on your issue.

In this video we will take you through the different steps that we take to resolve the incident we receive from you. All from how it is assigned to one of our specialists, to how we categorize and then engage with other parts of the organization to get the best possible solution for you in a timely manner.

Check out the video to see exactly what goes on behind the scenes.

We hope this has brought some light on the resolution journey of your incidents and hopefully a good understanding of the processes we have in place to help you.