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Author's profile photo Siarhei Tsikhanenka

Day 4 | Skybuffer Community Chatbot | How to Bring Your Own Bot to Hybrid Chats

Business Challenge:

It might happen that your organization has already developed a chatbot on SAP Conversational AI platform and likes to use Hybrid Chats solution to boost the support organization with the Live Chat functionality, on-premise conversations logging, automatic conversations categorization and many other nice features.

Solution:

Please, follow these simple steps to adjust your chatbot with a few skills from Skybuffer Community Chatbot that will allow you to connect your chatbot properly to Hybrid Chats in a couple of minutes.

Step 1: Navigate to Skybuffer Community Skillset (please use community bot in our organization because it undergoes regular updates):

https://cai.tools.sap/skybuffer-community/skybuffer-foundation-content/skills

Step 2: Select zxas-disambiguation skill to be forked to your chatbot:

Step 3: Select zxas-set-up-memory-parameters skill to be forked to your chatbot:

Step 4: Navigate to ACTIONS section of zxas-set-up-memory-parameters in your chatbot (it is one but the last message group in the ACTIONS section) and change FALLBACK skill name in case you re-named the standard one:

You can always check how FALLBACK skill is named in your chatbot by simply checking it in the BUILD section:

Step 5: Now you can follow Day 1 blog and connect your chatbot to Hybrid Chats solution.

Step 6: Once your chatbot is connected, you can enjoy chatting both with the chatbot:

and the operator:

NB: Please note that automatic categorization can also be added to your chatbot in case you follow the steps in our blog series Day 1 and Day 2, so you can easily connect your chatbot skills to the categorization scheme in Hybrid Chats.

Conclusion

Now you have completed Day 4 guidelines and you know how to bring your own chatbot to Hybrid Chats solution just in a few clicks that will take you only 1-2 minutes to connect your human expertise department to your chatbot users.

You see the power and advantages of Hybrid Chats and Skybuffer Community organization that converted your chatbot into the Customer Care Center in a few clicks – isn’t that just fantastic?

P.S. You can also find the entire list of our blog posts under the links below:

Day 1 | Skybuffer Enterprise-Level Conversational AI Content Made Public for SAP Community Development

Day 2 | Skybuffer Community Chatbot | How to Customize Your Chatbot “get-help” skill

Day 3 | Skybuffer Community Chatbot | How to Create Multilingual Question-and-Answers Scenario Fast and Easy

Day 4 | Skybuffer Community Chatbot | How to Bring Your Own Bot to Hybrid Chats

Day 5 | Skybuffer Community Chatbot | How to Create Multilingual “Question and Answer” Scenario

Day 6 | Success Story | SAP Innovation Award | Cognitively Automated Customer Care

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      Author's profile photo Carina Pilar Forconi
      Carina Pilar Forconi

      Very useful, as the previous blogs. Thanks for sharing it!

      Regards.-