SAP will validate the DKIM Key Check and proceed with the activating the profile.
This Blog will help you to understand the DKIM Key Activation Process for sending the Business Emails from your sender domains.
Follow all of the following steps, one by one.
Step 1: Customer to open an incident with SAP ByD Support to request the DKIM key
Request DKIM Key Activation for sending the Business Emails:
Please create an incident to SAP Cloud Support team from your respective SAP Business ByDesign(BYD) tenants providing the below-mentioned details.
Subject: Request to enable DKIM for Business Mails.
Content: Sender Domain address details that are used from your tenant to relay Business Mails (Example: example.com for scenarios like Tickets, Visits, Sales Quote, etc.).
NOTE 1 – Please provide the complete list of domains in case if you have multiple domains or subdomains used in your SAP Cloud for Customer/SAP Business ByDesign for relaying business mails.
NOTE 2 – A common key is generated if there are multiple domains.
NOTE 3 – It is recommended and best practice to not use the domains that are not signed with DKIM key for relaying mails from your ByD tenant, as there are possibilities they might be classified as SPAM by some recipient servers.
NOTE 4 – The key that will generated and provided to you is meant for your production and test environment as well(i.e.: the key is independent of the ByD tenant).
Step 2: SAP will provide DKIM Key and selector details to customer
Once the Incident is created with above details, SAP Support Team will validate this request and generate the DKIM Key(Text Record with Key Size – 2048 Bit).
After generating the DKIM Key, SAP Support Team will send the incident back to Customer with the below details:
Step 3: Customer maintains DKIM Key in customer DNS
Once customer has the details of DKIM Key and Selector, they need to create DKIM TXT record(s) in their DNS servers using given selector name for their domains.
Step 4: Customer validates DNS entry by executing a check on a dedicated website
Once the DKIM record is created in the customer DNS Server, They need to validate the DKIM check from their end with the below steps
Step 5: If check returns “This is not a good DKIM key record. You should fix the errors shown in red.”, customer to correct configuration until check returns “This is a valid DKIM key record”
Step 6: Important!: Customer to return incident back to SAP for SAP to be able to activate the DKIM profile for customer
If it gives Green Check(as shown below)Please send the incident back to SAP Support team.
SAP will validate the DKIM Key Check and proceed with the activating the profile.
IMPORTANT NOTE:
Further you can also refer the below links:
Next-Generation Cloud Delivery transition – New Business ByDesign E-mail Infrastructure
DKIM Enablement for Sender Domains – ByD
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Ex: Let’s say your domain is example.com and SAP generated the
Selector:
byd-busi-myxxxxxx
DKIM Key:
Regards,
Ankit K
Hello Ankitkumar,
Nice and very helpful blog.
Let me ask, if after activating DKIM key there are still some e-mails delivered as junk mail, is anything else to do?
Thanks,
Hello Lluch,
Thank you for your comment.
I would suggest you to align with your IT/Network team to investigate and validate is their any IP whitelisting activities are performed in your network and verify the SPF records are updated in your network correctly.
Also check which domains are activated and which emails are ending in junk folder.
Regards,
Ankit K
Hello Ankitkumar Kaneri,
Thanks for the good blog.
In the Imptant Note of your post, 'When maintaining the record as TXT record in the DNS server, there should not be any space or it shouldn’t be maintained in paragraphs.'
I have a question for you.
After registering TXT RECODE in DNS for DKIM, an error occurred and I looked up the record.
The existing DNS server was using SPF. When registering SPF and DKIM in TXT RECODE to additionally set DKIM this time, it should be maintained without spaces or paragraphs, but is an error occurring because it is divided into paragraphs?
Add a photo for reference.
Hello Jiyeon Yoo,
Is it possible for you to create an incident for the same and mention my name in the incident and we will connect over the call to discuss and will try to help you with this.
Regards,
Ankit K