DKIM Key Activation for Business Emails in Cloud for Customer(C4C) & Business ByDesign(BYD)

Below are the Execution steps for enabling DKIM Key:

1. Once the Incident is created with above details, SAP Support Team will validate this request and generate the DKIM Key(Text Record with Key Size – 1024 Bit).
2. After generating the DKIM Key, SAP Support Team will send the incident back to Customer with the below details:
   • DKIM Key(Text Record).
   • Selector details
3. Once customer has the details of DKIM Key and Selector, they need to create DKIM TXT record(s) in their DNS servers using given selector name for their domains.
4. Once the DKIM record is created in the customer DNS Server, They need to validate the DKIM check from their end with the below steps
   1. Go to https://dkimcore.org/tools/keycheck.html
   2. Enter Selector
   3. Enter Domain
   4. Click on check
5. If it gives Green Check(as shown below)Please send the incident back to SAP Support team.
6. SAP will validate the DKIM Key Check and proceed with the activating the profile.

Important Notes:

• The Service Request takes approximately 2 weeks of time for enabling and implementing.
• In case if you have multiple domains, please mention all the domains name, and only one key is provided by default for all the domains. Maintain the same DKIM key for all the domains.
• When maintaining the record as TXT record in the DNS server, there should not be any space or it shouldn’t be maintained in paragraphs.
• The record should be maintained as a single line.
• Given selector should be used.