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Author's profile photo Katie Guthrie

How to access SAP Ariba Support

Are you an Ariba Buyer or Supplier looking for support? Find out how to access Ariba support resources and how to contact the respective support teams below!

First of all, go to https://service.ariba.com/ and click on the option for Supplier or Buyer. You’ll then be redirected to the Ariba Network home page.

Don’t have your username/password? Don’t worry– you don’t need to be logged in to access the Help Center.

Ariba Supplier Support

 

To access support documentation and options, click on the question mark icon on the top right corner of the page.

You should then see support topics, or you can search for information on your query:

Select ‘Documentation’ to access existing articles and helpful tutorials for Suppliers:

For more specified assistance, select ‘Support’, and a new window will open

Enter your issue details in the ‘I need help with’ box to view resources:

You may be prompted to answer additional questions – based on your answers, existing support documentation will be suggested.

If you’re unable to find the solution, you will see a phone, webinar and/or chat and e-mail options.

By selecting ‘Get help by Phone’, you will need to enter details about your issue, as well as your contact details so our Ariba colleagues can call you.

Click on ‘Submit’, and you will receive an e-mail confirmation of your call-back request. Our Ariba support representatives will call you soon after.

Kindly note that the Customer Interaction Center cannot assist with Supplier queries. Suppliers will be advised to access support by following the steps above.

Additional information can be found here:

How do I contact SAP Ariba Customer Support as a supplier?

Ariba Buyer Support

Buyers can also access the Help Center as above, but are advised to log in to Ariba Connect

 

On the Ariba Connect site, you will be able to access many resources, including the knowledge base and documentation, discussion forums, software download, release information.

If you’re looking for specified assistance from our Ariba support team, you can access the Service Requests tab in Ariba Connect, which will allow you to create and view your tickets.

If you need an update on a request, please contact your Designated Support Contact (DSC). Designated Support Contacts can then contact the Customer Interaction Center.

Your Designated Support Contact can be found by going to Administration & More -> Contacts

Please note that if you are contacting the Customer Interaction Center about an existing service request, you will be advised to contact your DSC internally, who can follow up accordingly.

We hope this blog helps you find the relevant Ariba resources and support channels available to you as a Buyer or Supplier.

Thanks for reading!

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