We think below metrics will help support team to reduce TCO and increase SLA Efficiency of the integration operational landscape and unlock the areas of digital innovation.
Metric Name | Description | Configurable Filters | Support Level | SAC Story Category |
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Interfaces by Business Process | This story provides a bird's view of integration landscape by business process and ability to drill down the interfaces by business criticality and specific system. It helps business and IT teams to assess the impacts of modernizing the integration landscapes and impact assess the CR's quickly in future and ensures that redundant interfaces are not built in the projects. | Business Criticality, Sender System, Receiver System Name | L1 | Interface Metadata |
Interfaces by Country | This story provides a bird's view of integration landscape by country and ability to drill down the interfaces by business process, criticality and specific system. It helps business and IT teams to assess the impacts of modernizing the integration landscapes in future. It helps business and IT teams to assess the impacts of modernizing the integration landscapes and impact assess the CR's quickly in future and ensures that redundant interfaces are not built in the projects. | Business Process, Business Criticality System, Receiver System Name, | L1 | Interface Metadata |
Interfaces by Client or Business Unit | This story provides a bird's view of integration landscape by Client or Business Unit and ability to drill down the interfaces by business process criticality and specific system. It helps business and IT teams to assess the impacts of modernizing the integration landscapes in future. It helps business and IT teams to assess the impacts of modernizing the integration landscapes and impact assess the CR's quickly in future and ensures that redundant interfaces are not built in the projects. | Business Process, Business Criticality System, Receiver System Name, | L1 | Interface Metadata |
Sentimental Analysis | This story provides the customer sentimental analysis of the integration landscape by business process and ability to drill down the sentimental analysis of the interfaces by system, country and business criticality. | Business Process, Country, Business Criticality System, Receiver System Name, | L1 | Interface Metadata |
Exceptions by Business Process | This story provides a view of the different types of errors by business process and ability to drill down error messages by business criticality and specific system and interface ID for a given time period. The support analyst will be able to then refer interface documentation and error resolution manual to resolve the errors quickly. | Business Criticality, Sender System, Receiver System Name, Time Period | L2 | Exceptions |
Exceptions by Country | This story provides a view of the different types of errors by country and ability to drill down error messages by business process, criticality and specific system and interface ID for a given time period. The support analyst will be able to then refer interface documentation and error resolution manual to resolve the errors quickly. | Business Process Business Criticality, Sender System, Receiver System Name, Time Period | L2 | Exceptions |
Exceptions by Client or Business Unit | This story provides a view of the different types of errors by Client or Business Unit and ability to drill down error messages by business process, criticality and specific system and interface ID for a given time period. The support analyst will be able to then refer interface documentation and error resolution manual to resolve the errors quickly. | Business Process, Business Criticality System, Receiver System Name, Time Period | L2 | Exceptions |
Total Exceptions | This story provides the total number of exceptions that occurred for a given time period . | Business Process, Country, Business Criticality System, Receiver System Name, Time Period | L2 | Exceptions |
Top 10 interfaces with high volume of message failures for a given time period | This story provides the top 10 interfaces with high volume of message failures for a month and ability to drill down for a given time period, business process, business unit or client, country, business criticality, system. | Business Process, Country, Business Criticality System, Receiver System Name, Time Period | L2 | Exceptions |
Total Message Volume | This story provides the total message volumes for a month and ability to drill down for a given time period, business process, business unit or client, country, business criticality, system. | Business Process, Country, Business Criticality System, Receiver System Name, Time Period | L3 | Performance |
Top 5 High Volume Interfaces | This story provides the top 5 high volume interfaces for a month and ability to drill down for a given time period, business process, business unit or client, country, business criticality, system. | Business Process, Country, Business Criticality System, Receiver System Name, Time Period | L3 | Performance |
Interface processing times | This story provides the minimum, maximum, average processing time for each interface for a month and ability to drill down for a given time period. | Time Period | L3 | Performance |
Top 5 slow performing interfaces | This story provides the top 5 slow performing interfaces for a month and ability to drill down for a for a given time period, business process, business unit or client, country, business criticality, system. | Business Process, Country, Business Criticality System, Receiver System Name, Time Period | L3 | Performance |
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