[SAP Community Call] Leveraging SAP Conversational AI and SAP Intelligent RPA for Dispute Management
Dear SAP Community,
SAP Conversational AI and SAP Intelligent RPA teams are pleased to announce a new SAP Community Call!
Title: Leveraging SAP Conversational AI and SAP Intelligent RPA for Dispute Management
Date: December 17, 2020
Time: 04:00 PM CET / 10:00 AM EST
Duration: 1 hour (including Q&A)
Summary: In this session, we will explain how to dispute case processing and follow up tasks can be automated using Intelligent technologies. Dispute management chatbot solution is implemented by leveraging intelligent SAP Cloud Platform technologies – SAP Conversational AI, SAP Intelligent Robotic Process Automation – interfaced with SAP S/4HANA on-premise system using SAP Cloud Platform Integration (CPI) as a middleware.
The following topics will be covered:
(b) Challenges in today’s dispute management process
(c) Solution overview & demo
(d)Technical architecture & deep dive
- Peter Engel (Solution Owner at SAP Intelligent RPA)