SAP Conversational AI Chatbot meets Transportation Portal and SAP TM

[nilay_mehta123]

A digital assistant for the Supply Chain and Logistics world has always been a great asset to have. Vendors like Suppliers, Carrier, Freight Forwarders et al can easily collaborate with logistics planners and transportation managers with a human-like bot. Shippers can now provide a 24/7 support to external users and ensure smooth communication of information.

SAP Conversational AI chatbots that can easily integrate with platforms like SAP Business Technology Platform Portal and SAP S/4 HANA Fiori Launchpad. To build you first ChatBot, visit Blog Post

Today, in this blog, I will show you the features of a transportation management bot that can perform various tasks without having to go into order

ChatBot for Transportation Portal (built on SAP Business Technology Platform): 

With the Carrier Collaboration Portal deprecated in S/4 HANA embedded TM, a need for the Transportation Portal to collaborate between shippers and external parties significantly arose. Built using SAP Business Technology Platform - A Transportation Portal along with SAP Conversational AI ChatBot enhances the overall user-experience of the external users.

Further details on integration of SAP Business Technology Platform with SAP Conversational AI can be found in this blog post.

ChatBot on Transportation Portal features -

• Easy Navigation: Enter the tasks to be performed and the bot can help you navigate to the right application.

• Get Order Status: Provide Sales Order number and get the real-time execution status of its Freight Order in SAP TM.

• Track Shipments/Calculate Shipping Costs: Package tracking could not be more easier. I integrated with UPS to bring in tracking and shipping costs information without having to create an order in SAP TM or your ERP system.
  Provide size and location information to get shipping costs or tracking a package with Carrier's Tracking ID or PRO Number.

ChatBot displays map & calculates costs for given Parcel size and location.

• Report Incidents: Enable users to report issues directly into the Support systems like JIRA. Using "Connect to External Service" action to integrate with third party applications.

ChatBot for SAP S/4 HANA embedded TM Fiori Launchpad:


Enhancing your On-premise S/4 HANA Fiori Launchpad with the chatbot has proven to increase the users productivity, reducing the amount of time spent for simple tasks, improvise business process, etc.

Users can possibly perform all their daily tasks simply by chatting with the ChatBot. Building such an intuitive bot not only saves time of all your employees but also ensures accuracy of the tasks being performed.

Here is a demo of various possible features of the ChatBot in a on-premise Fiori Launchpad.



I hope this blog helps you open up many more possibilities of building ChatBots for your Transportation Management business processes.

Stay tuned for more such use cases!

Regards,

Nilay Mehta