At SAP for Me, we strive to provide all our partners and customers with the best service possible. Unfortunately, some new SAP for Me users are not aware of the channels available to them to expedite the process if they have questions. In this blog, we will try to give you some quick tips to get on the right track.
Reporting incidents for SAP for Me
SAP for Me provides the opportunity to enter incidents directly within the portal. First, you only need to go in the portal to “Contact Us” on the upper right side of the screen.
Second, on the “Contact Us” page you follow the link “Report a bug”. You’ll be forwarded to the typical incident submission screen with a prefilled component XX-SER-FORME.
The SAP for Me support process follows the standard process and leverages the well-known incident submission application from the ONE Support Launchpad.
There is no need to send emails to various SAP contacts. All your submitted questions will be addressed by our dedicated SAP for Me support team. Of course, you can submit incidents related to all areas, for example to clarify questions about your product portfolio, your orders and license consumption, and even systems and availability status.
What component should I use when creating the incident?
What authorizations do I need if I can’t see the content of certain cards?
- Check this blog post: What authorizations do you need in order to fully leverage SAP for Me?
Need a demo?
- Check this Try-Me Version
- If you need technical support regarding the support applications in the SAP Support Portal (can’t log incidents), please contact your SAP local Support Center or directly the Customer Interaction Center (CIC).
- For other important “how to” Knowledge Base Articles and SAP Notes please refer to master SAP Note 1867297