How to provide feedback and report cases (incidents) for SAP for Me
UPDATED CONTENT January 17, 2022
At SAP for Me, we strive to provide all our partners and customers with the best service possible. Unfortunately, some new SAP for Me users are not aware of the channels available to them to expedite the process if they have questions. In this blog, we will try to give you some quick tips to get on the right track.
Reporting cases (incidents) / providing feedback for SAP for Me
SAP for Me provides the opportunity to enter cases (incidents) directly within the portal.
We moved our feedback tool to a more prominent space in SAP for Me. There is now a feedback slider always available on every page that allows you to provide quick feedback to us.
On the “Feedback Card” you follow the link “Contact Customer Support”. You’ll be forwarded to the standard case (incident) submission screen with the prefilled component XX-SER-FORME. Please note, with this prefilled component you also need to select one (any) option in the “System” and “Product Area” field to submit the case (incident). This is unfortunately technically necessary.
As a Partner you can submit partner related questions and issues following the link “Contact Partner Support”.
If you have ideas and recommendations regarding the functions and features, please don’t hesitate to submit via the “Influence SAP for Me development” link.
Please also use the satisfaction survey (five-star-rating) to submit your overall satisfaction about our goal to provide you this one single entry point for all your engagements.
The SAP for Me support process follows the standard process and leverages the well-known case (incident) submission application from the SAP ONE Support Launchpad.
There is no need to send emails to various SAP contacts. All your submitted questions will be addressed by our dedicated SAP for Me support team. Of course, you can submit cases (incidents) related to all areas, for example to clarify questions about your product portfolio, your orders and license consumption, and even systems and availability status.
What component should I use when creating the case (incident)?
What authorizations do I need if I can’t see the content of certain cards?
- Check this blog post: What permissions do you need for SAP for Me?
Need a demo?
- Check this Try-Me Version
- If you need technical support regarding the support applications in the SAP Support Portal (can’t log incidents), please contact your SAP local Support Center or directly the Customer Interaction Center (CIC).
- For other important “how to” Knowledge Base Articles and SAP Notes please refer to master SAP Note 1867297
Thank you for this precise introduction, which makes our job easier.