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Reporting Incidents for SAP for Me

 

Dear Customer,

At SAP for Me, we strive to provide all our partners and customers with the best service possible. Unfortunately, some new SAP for Me users are not aware of the channels available to them to expedite the process if they have questions. In this blog, we will try to give you some quick tips to get on the right track.

 

Reporting incidents for SAP for Me

SAP for Me provides the opportunity to enter incidents directly within the portal. First, you only need to go in the portal to “Contact Us” on the upper right side of the screen.

Contact%20Us

Contact Us

 

Second, on the “Contact Us” page you follow the link “Report a bug”. You’ll be forwarded to the typical incident submission screen with a prefilled component XX-SER-FORME.

 

Report%20a%20bug

Report a bug

 

The SAP for Me support process follows the standard process and leverages the well-known incident submission application from the ONE Support Launchpad.

There is no need to send emails to various SAP contacts. All your submitted questions will be addressed by our dedicated SAP for Me support team. Of course, you can submit incidents related to all areas, for example to clarify questions about your product portfolio, your orders and license consumption, and even systems and availability status.

 

FAQ

What component should I use when creating the incident?

  • XX-SER-FORME

What authorizations do I need if I can’t see the content of certain cards?

Need a demo?

 

General Help

  • For other important “how to” Knowledge Base Articles and SAP Notes please refer to master SAP Note 1867297

 

Thank you.

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