Skip to Content
Business Trends

Surf the CIC Webcasts!

Hi there!

We in the Customer Interaction Center have paid close attention to the most frequently asked questions from our daily calls, chats and e-mails from customers, partners and SAP colleagues alike.

We say it a lot, but we mean it: ‘thank you for contacting us’! We’ve compiled and categorized what we believe is the most useful information on SAP Support channels and sites, Next Generation Support Tools, helpful resources and tips and tricks to help you to get the most from your support experience with SAP.

Included below are the descriptions of the Webcast content, as well as Knowledge Base Articles (KBAs) with links to the Webinar recording and a PDF attachment of the presentation slides, as well as additional resources!

The four topics we present to you are:

Getting the Most from Your Support 

Learn about the many support resources available to you and how to best utilize them to engage with our support organization in SAP. Meet your CIC team, explore the One Support Launchpad and its applications like downloading software and request license keys, S-user administration; discover our popular Next Generation Support Tools and how to get in touch with our product experts.

For more information, please see:

3049260 – Customer Interaction Center Webcast – Getting the Most from Your Support

3049190 – Customer Interaction Center Webcast: Getting the Most from Your Support for SAP Cloud for Customer & SAP Business By Design

3049256 – Customer Interaction Center Webcast: Getting the Most from Your Support for S/4HANA Cloud

3039565 – Customer Interaction Center Webcast: Partner Focus: Getting the Most from Your Support for Service and Implementation Partners

3041191 – Customer Interaction Center Webcast: Partner Focus: Getting the Most from Your Support for VAR Delivered Support Partners

Introduction to the SAP ONE Support Launchpad

Launch your journey with SAP Support from your one-stop-shop: the SAP ONE Support Launchpad! We’ll give you a demo of the most frequently used apps on the Launchpad: touch base with the Knowledge Base search, report an incident/chat/schedule an expert session with our Product Support teams and watch our step-by-step software download and license key generation demos.

For more information, please see:

3050949 – Customer Interaction Center Webcast – SAP ONE Support Launchpad Overview

Self-Service and Incident Prevention

DIY! Familiarize yourself with SAP Support’s self-enablement tools and search our many knowledge repositories and sites for known issues. At SAP, we endeavor to solve an issue, document it and share it many times on our support sites to be accessed by you. Browse easily through our SAP Notes, SAP Knowledge Base Articles, Guided Answers, Support by Product Pages and we’ll give you insider tips on how to search most effectively. You may even find a solution before an incident is needed!

For more information, please see:

3049370 – Customer Interaction Center Webcast: Self-Service and Incident Prevention

Incident Management

Get the best results from your engagement with SAP Product Support! Discover the sought-after secret recipe for the Perfect Incident. Discover the new features to assist you during incident creation and management. Learn the tips and tricks and best practices to follow to improve the quality of incidents you create and generally enhance your experience with our product experts.

For more information, please see:

3049367 – Customer Interaction Center Webcast – Incident Management

We are waiting to help you on your journey in Support!

Don’t miss out on this opportunity and join our experts in an upcoming session to learn more:

Register for live webcasts, and we know you’re in demand, so you can also join On-Demand! – you watch our Webcast Replays here: 

Q&A via chat throughout the session as well as a live Q&A at the end of the webcast.

Bookmark this today! Our webinar one pager with all the information on our webcasts:

Customer Interaction Center webinar series: Getting the most from your Support

#ASKCIC Support Video – Join our Support Webcasts

Follow all of our #CustomerInteractionCenter  blogs here!

Thanks for reading, we hope to see you soon!

Kind regards,


You must be Logged on to comment or reply to a post.