We in the Customer Interaction Center have paid close attention to the most frequently asked questions from our daily calls, chats and e-mails from customers, partners and SAP colleagues alike.
We say it a lot, but we mean it: ‘thank you for contacting us’! We’ve compiled and categorized what we believe is the most useful information on SAP Support channels and sites, Next Generation Support Tools, helpful resources and tips and tricks to help you to get the most from your support experience with SAP.
The four topics we present to you are:
Getting the Most from Your Support
Learn about the many support resources available to you and how to best utilize them to engage with our support organisation in SAP. Meet your CIC team, explore the One Support Launchpad and its applications like downloading software and request license keys, S-user administration; discover our popular Next Generation Support Tools and how to get in touch with our product experts.
Introduction to the SAP ONE Support Launchpad
Launch your journey with SAP Support from your one-stop-shop: the SAP ONE Support Launchpad! We’ll give you a demo of the most frequently used apps on the Launchpad: touch base with the Knowledge Base search, report an incident/chat/schedule an expert session with our Product Support teams and watch our step-by-step software download and license key generation demos.
Self-Service and Incident Prevention
DIY! Familiarize yourself with SAP Support’s self-enablement tools and search our many knowledge repositories and sites for known issues. At SAP, we endeavor to solve an issue, document it and share it many times on our support sites to be accessed by you. Browse easily through our SAP Notes, SAP Knowledge Base Articles, Guided Answers, Support by Product Pages and we’ll give you insider tips on how to search most effectively. You may even find a solution before an incident is needed!
Get the best results from your engagement with SAP Product Support! Discover the sought-after secret recipe for the Perfect Incident. Discover the new features to assist you during incident creation and management. Learn the tips and tricks and best practices to follow to improve the quality of incidents you create and generally enhance your experience with our product experts.
We are waiting to help you on your journey in Support
Don’t miss out on this opportunity and join our experts in an upcoming session to learn more:
Register for live webcasts, and we know you’re in demand, so you can also join On-Demand! – you watch our Webcast Replays here:
Q&A via chat throughout the session as well as a live Q&A at the end of the webcast.
Bookmark this today! Our webinar one pager with all the information on our webcasts:
Thanks for reading, we hope to see you soon!