Training Millions to Address the Human Factor of Cybersecurity Risk
There is no question that cybersecurity is a top priority for all organizations. Yet while it’s important to focus on external threats, the root cause of many cyber breaches is human behavior. Often considered the weakest link in cybersecurity risk, human actions are a major threat to platform and information security across all enterprises.
Managing the threats caused by employees is even more challenging these days. During the time of COVID-19, an increasingly mobile workforce is connecting more personal devices to more corporate networks, more of the time. And hackers have wasted no time stepping up their attacks and taking advantage of the move from secure physical corporate environments to mobile or home offices.
As technology solutions can fall short of protecting businesses from the human element, a critical component of a robust cybersecurity program involves training people to defend themselves and their organization against cyberthreats.
Empowering and improving end users’ cybersecurity practices
Helping companies implement robust training and awareness programs, Escal Institute of Advanced Technologies Inc., better known as SANS Institute, is a leader in providing education related to cybersecurity training and certification. Focusing on changing human behaviors, its offshoot SANS Security Awareness was specifically created to address the human factor of cybersecurity risk. The organization engages thousands of customers who administer their own learning deployments and ultimately train millions of end users every year.
With its customers wanting a combined training and cloud-hosted training solution, rather than focus its resources on software development, SANS Security Awareness joined forces with SAP. Uniquely using the SAP Litmos Training solution to enable end-customer training, it established a comprehensive, multitenant learning management program in the cloud. This allows the business to serve its customer base and develop individual instances of the solution, personalized to the specific needs of each customer.
Balancing capability with ease of use
Intuitive to configure, integrate, and launch, SAP Litmos solutions enable the team at SANS Security Awareness to help customers optimize the delivery of training to meet the expectations of their users. For example, the people running critical security awareness programs are often tasked with difficult technical, security, marketing, support, and IT program components. Using the learning management system allows them to focus on the things that matter most for program success such as training program design and developing a secure culture. The cloud solutions also allow comprehensive reporting, helping customers track the success of training investments while reducing the administrative burden of maintaining records.
With simplified learning tools, customers are seeing much higher learner satisfaction with the training experience as well as reduced support costs. This is critical for the cybersecurity training company, as even superior training content when delivered with inadequate tools can create a suboptimal learner experience that reduces the effectiveness of the training.
Using SAP Litmos Training, the team at SANS Security Awareness is now spending more time developing high-quality security content and enabling expert instructors – ultimately giving learners a heightened training experience.
To learn more about fostering a culture of security and using a multitenant learning management solution, read the business transformation study, “SANS Institute: Changing Human Behavior at Scale in the Cloud.”