Enterprise Support Continuous Quality Check (CQC) update

Continuous Quality Check are a collection of service that are delivered by SAP experts for Enterprise Support customers

If you don’t know them, the objectives of these reviews are adjusted according to the needs of the client. The usual aspects they cover are:

• Identify technical risks and possible areas for improvement
• Protect the transition to production of your implementation or upgrade projects
• Continuously improve the operability of your solution
• Optimize the performance of systems, their availability, stability and data consistency, actively contributing to reduce TCO
• Support in the basic configuration of the Solution Manager. Recommend Best Practices to maximize the use of Solution Manager

If you have heard before, the SAP Support Portal is now showing the updated SAP Commerce infosheets for the Enterprise Support Continuous Quality Check (CQC) services. You can find them here.

Here is a quick view about all CQC services per Customer Experience Solution:

SAP Sales:

• CQC Deployment Readiness
• CQC Going Live Support
• CQC for Early Watch Check
• CQC Business Process Performance Optimization
• CQC Cloud Interface Management

SAP Services:

• CQC Deployment Readiness
• CQC Going Live Support
• CQC for Early Watch Check
• CQC Business Process Performance Optimization
• CQC Cloud Interface Management

SAP Marketing:

• CQC Going Live Support
• CQC Business Process Performance Optimization

SAP Commerce:

• CQC for Implementation: only available for Infrastructure. Disappear when Deployment Readiness will be available
• CQC for Early Watch Check: Infrastructure ; Public Cloud NOT available
• CQC Business Process Performance Optimization: Infrastructure ; Public Cloud NOT available

Which one applies to your current project phase? Let me clarify any question or vist Customer Experience Value map for further detail.

Kind Regards

Mónica Domingo

Customer Experience GTO