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Enterprise Support Continuous Quality Check (CQC) update

Continuous Quality Check are a collection of service that are delivered by SAP experts for Enterprise Support customers

If you don’t know them, the objectives of these reviews are adjusted according to the needs of the client. The usual aspects they cover are:

  • Identify technical risks and possible areas for improvement
  • Protect the transition to production of your implementation or upgrade projects
  • Continuously improve the operability of your solution
  • Optimize the performance of systems, their availability, stability and data consistency, actively contributing to reduce TCO
  • Support in the basic configuration of the Solution Manager. Recommend Best Practices to maximize the use of Solution Manager

If you have heard before, the SAP Support Portal is now showing the updated SAP Commerce infosheets for the Enterprise Support Continuous Quality Check (CQC) services. You can find them here.

Here is a quick view about all CQC services per Customer Experience Solution:

SAP Sales:

  • CQC for Implementation: ✓
  • CQC Going Live Support: ✓
  • CQC for Early Watch Check: ✓
  • CQC Business Process Performance Optimization: ✓
  • CQC Cloud Interface Management: PILOT through ESAC
  • CQC Deployment Readiness: In preparation for General Availability by SAP

SAP Services:

  • CQC for Implementation: ✓
  • CQC Going Live Support: ✓
  • CQC for Early Watch Check: ✓
  • CQC Business Process Performance Optimization: ✓
  • CQC Cloud Interface Management: PILOT through ESAC
  • CQC Deployment readiness: PILOT through ESAC

SAP Marketing:

  • CQC for Implementation: ✓
  • CQC Going Live Support: Plan Q1 2021
  • CQC for Early Watch Check: NOT available
  • CQC Business Process Performance Optimization: ✓
  • CQC deployment readiness: Plan Q1 2021

Customer Data:

  • SAP CQC for Deployment Readiness: Q1 2021
  • SAP Going Live Support Check: Q2 2021 

SAP Commerce:

  • CQC for Implementation: only available for Infrastructure. Disappear when Deployment Readiness will be available
  • CQC Going Live support: Infrastructure ✓; Public Cloud Q4 2020
  • CQC for Early Watch Check: Infrastructure ✓; Public Cloud NOT available
  • CQC Deployment Readiness: SAP Public Cloud ✓
  • CQC Business Process Performance Optimization: Infrastructure ✓; Public Cloud NOT available
  • SAP Interface Management Check Infrastructure PILOT through ESAC; Public Cloud PILOT through ESAC

SAP Commissions

  • CQC for Deployment Readiness: PILOT through ESAC

SAP Field Service Management

  • CQC for Deployment Readiness: PILOT through ESAC

 

Which one applies to your current project phase? Let me clarify any question or vist Customer Experience Value map for further detail.

 

Kind Regards

Mónica Domingo

Customer Experience GTO

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