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Author's profile photo Susan Thomas

New openSAP Course: Why Human Experience Management (HXM) is HR’s Next Big Move

For most organizations, returning to stability is more than just bringing employees back to the office. It’s an opportunity to rethink priorities and strengthen collaboration and communication across the organization. This means businesses must focus more on the individuals and their needs.

The reason behind such a human-centered approach to HR is crystal clear: the rules that people lived by and trusted in the past do not apply. Employees are hesitant about putting their faith in institutionalized cultures, processes, and technologies that are not necessarily designed for them. They crave connections, clarity, and community to amplify their talent, protect their self-interests, and secure their position in the workplace.

At SAP, we believe this leap toward human experience management (HXM) in HR is critical to the future success of every business. This line of thinking inspired us to create a three-week massive open online course (MOOC), available on openSAP beginning on October 13, 2020. This learning opportunity is free to all.

Sneak peek: A unique opportunity to learn about HXM

Realizing that the employee experience must be considered a critical priority is one thing. Delivering on that promise in ways that keep the business resilient and productive enough to navigate uncertainty and ramp up for recovery is an entirely different matter. According to IDC, only 35% of companies are expected to replace traditional key performance indicators with key behavioral indicators by 2022 to measure human-centered collaboration, communication, and problem-solving skills.

Our HXM course, “Human Experience Management: The Next Phase of HR,” will cover the fundamental principles of HXM, supporting technology, and practical application of these human and digital concepts. Our learning content will provide insight into creating human experiences that resonate with employee expectations and guide the business on a path to stability and recove

Here’s a sneak peek of the weekly sessions the MOOC will feature:

Week 1: The Core Elements of Human Experience Management

Consider why HXM is becoming increasingly critical in a world characterized by accelerating change and rapidly shifting labor markets. You’ll learn the types of employee experiences associated with effective technology design; the concept of the human experience cycle; and the relationship between company actions, employee experience, and workforce capability. This unit concludes with a discussion of how HXM is related to other aspects of experience management – such as customer experience and brand experience – and the value of linking experience data to business operations data.

Week 2: Designing, Understanding, and Shaping the Employee Experience

Take a deep dive into HXM concepts that help create and build effective employee experiences. We’ll discuss the elements of experience-centric design and the role of technology – as demonstrated in tactics, such as employee listening, that improve understanding and response to employee perceptions and experiences. You’ll also discover ways to enhance experiences to deliver different moments that matter to individuals within your organization across their employee lifecycle, from designing and staffing jobs to supporting employee development and career growth.

Week 3: Strategic Applications of Human Experience Management

 Learn how to incorporate HXM concepts into your company’s ongoing business strategy. You will discover how to address the adoption and leadership mindset needed to build HXM maturity and capability within the HR organization. The session shares best practices for integrating experience data with operational data in ways that guide business decisions and nurturing an aspirational culture of service, inclusion, safety, well-being, and innovation. We’ll also help your team prepare for a future by showcasing the link between HXM technology and business operations systems.

Get ready to become more agile, adaptive, and successful

We hope you take this opportunity to learn about the core concepts of HXM.

You’ll gain the skills, technologies, tools, and capabilities that can help your deliver the kinds of experiences that inspire them to face every challenge with efficiency, responsiveness, and resilience. More importantly, you can emerge as the strategic contributor your company needs to sustain momentum toward a thriving future – no matter the economic condition.

Join our HXM course, “Human Experience Management: The Next Phase of HR,” on openSAP between October 13, 2020 – November 11, 2020.

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