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Author's profile photo Rajarajeswari Kaliyaperumal

Successful Customer Stories on S/4 HANA and its Tangible benefits

Successful customer stores on S/4 HANA:

I just wanted to share with you all some of the customer stories along with their tangible benefits that they had realized using S/4 HANA and HEC based on their case studies. I believe this information will help us with common Client question of how their business might get transformed if they migrate to  SAP S/4 HANA.


1.Fjell spot was able to lower their Inventory cost by 20%

2.ENEL reduced their billing process time by 50% by using SAP S/4 HANA and SAP HEC to improve data quality, boost cash flow and grow its business

3. Swiss Port Ltd reduced the TCO by 30% using S/4 HANA



Fjellsport is Norway’s largest independent online sports store, for high-quality, brand-name sports gear suited to the Scandinavian landscape and climate. To ensure its continued growth while providing its customers with a first-class online shopping experience, Fjellsport relied on S/4 HANA . With S/4 HANA it was able to Improve inventory visibility in order to manage seasonal products and to offer the right mix of sports equipment and clothing. It used In-memory data fabric architecture in SAP S/4HANA, which uses smart data access technology to deliver accelerated business intelligence.

“When your ambition is to build the best outdoor retail outlet on the Internet, you’re aiming high. To reach that goal, you need the best possible solutions and business partners.”  => Eric Sandtrø, Founder and CEO, Fjellsport AS



ENEL, a global utilities giant in Italy Group is the largest Italian company in the electricity distribution and meter reading sector. It  soughed to improve its billing cycle speed with a goal of handling more than one million printed invoices per hour and to comply with Italian regulatory authorities. The magnitude of transforming the existing, on-premise system to a cloud-based solution was a challenge serving 31.5 million customers reaching 7,400 municipalities in Italy.

After transforming its on-premise to cloud sing HEC and SAP S/4 HANA, below were the tangible results it realized.

CASE STUDY 3: Swiss Post Ltd

Challenge:  Decreasing letter volumes, increasing competition in the parcel market, and low interest rates have resulted in decreased income and margins. At the same time, customers (business-to-business and business-to-consumer) expect personalized and flexible physical and digital solutions around the clock. The underlying legacy system landscape made the situation even more challenging. Some 11 decentralized ERP and 9 business data warehouses, separated by Swiss Post Divisions with decentralized core processes and master data, result in lack of real time transparency and high cost in the consolidation of financial, customer, and supplier data.

Solution To compete in this challenging market, Swiss Post is undergoing an overall digital transformation to become an intelligent enterprise. Its core processes and data are being redefined and centralized into one digital core. The system landscape is being dramatically reduced to one instance of SAP S/4HANA and one of the SAP Business Warehouse application. It is moving procurement and HR into the cloud with SAP Ariba and SAP SuccessFactors solutions and introducing central master data governance based on

the SAP Master Data Governance application. To drive new cross divisional opportunities, Swiss Post is using SAP Cloud Platform as its innovation platform. The overall organization is becoming agile with innovation projects supported by the Focused Build for SAP Solution Manager solution.

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