Why?
Recently I implemented Workflow solution for the customer who started using SAP Cloud Platform. My Inbox application is standard and preferred way how to handle user tasks in the workflow and therefore I had to provide a way how will approvers (customers/users) access that application.
Options
At first, let me inform you that this blog post is about Portal site on Cloud Foundry. I don`t consider here other options like Portal on Neo platform or on premise My Inbox.
So considering Portal on Cloud Foundry there are at least three different ways how to access My Inbox.
- Directly by the link through application router
- Through portal page implemented inside MTAR application using the portal service as a resource
- On the portal site of the Portal SaaS
First two options are more or less just for development and testing purposes or for special purposes. Normal use case usually delivered to the customer is the 3rd option, where you can work with roles and educated users from the customer company can maintain the solution by themselves.
Solution
So how to add My inbox application to the Portal service?

My Inbox has component name
cross.fnd.fiori.inbox
WorkflowTask
and Action
DisplayMyInbox
Here is also the important detail. By default, My Inbox application call service TASKPROCESSING. In our SCP scenario, no such service is present. Therefore it is necessary to reroute that call to the service /bpmworkflowruntime/v1/tcm/ which provides data instead.
So add parameter to the navigation configuration
Name: tcmURL
Default Value: /bpmworkflowruntime/v1/tcm/
Also don`t forget to check the option for additional parameters.

The end
Now you know which options are available for accessing My Inbox application, how to add that application to the Portal site on the cloud foundry platform and also how to solve problem with TASKPROCESSING service call.
You can off course use generalized version of that process to add any other SAPUI5 application to the portal – all you need is just destination, component name and semantic data. And sometimes some special bit of information like that tcmURL parameter.
Disclaimer:
You can find this blog post also on my personal blog following the link: https://vbalko.blogspot.com/2020/09/add-my-inbox-app-to-scp-cf-portal.html
Hi ,
Your blo g is really helpful. Can you please provide me link to blog describing creating that app router
Regards,
Deepika Monga
Hello deepika monga,
not exactly blog dedicated to creating just app router but you can find all necessary info there.
You just need to create and deploy approuter and add workflow service as a dependency there. Then use that approuter in destination.
I hope it will help you. But I should probably create small blog post just to cover that topic.
Sure Thanx. It would be great if you can create the blog post for the same. Will be really helpful
Hi Vladimír Balko ,
Very useful information! Would you know whether the ‘My Inbox’ tile can have multiple sources ?
One for the SCP CP workflow services and one for S/4 backend work items.
Thanks.
Hello Kaavya Nagarajan,
For federating content from different sources – eg. S4 backend systems – there is planned product called SAP One Inbox. But it is kind of mystery product – I cannot find roadmap for it, neither any detail information.
According to info from Christian Loos in that discussion, it is planned on Q4/2020 – in fact right now. But nothing can be found about it – maybe Christian Loos himself can provide us more info about the current status.
Thanks for responding Vladimír Balko .
Yes, I’ve been trying to find information about SAP One Inbox as well. But since I’m unable to find any I’m trying to find alternatives in the mean time.
If Christian Loos can point me in the right direction then that’d be great!
Yes, we are indeed working on a central workflow inbox to bring together tasks from multiple sources.
See the respective TechEd session from last year: https://events.sap.com/teched/en/session/48432
However, it is a quite complex effort and taking longer than expected. Therefore also the release plan has changed and there won’t be a release this year.