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SAP S/4 HANA Dispute Correspondence Features

In day to day business operations, the business partners pay the amount less than the invoice amount for several reasons which initiate the organization to create a dispute case or the business partners can also create a dispute in some circumstances if they have an issue with a product or damaged product etc..,

The dispute co-ordinator investigates the dispute case and takes the required action by communicating with all the parties involved. In this process, there are several communications required to be triggered. Considering the business requirement Dispute Management component enabled with correspondence features. In this blog, I am covering the types of correspondences available in SAP S/4.

Execute Manage Dispute Case Fiori App- which will show the dispute cases which are in new/ Being processed status based on whatever we have defined in the system.

Select the dispute case for which an email required to be triggered. It will display the screen below. In the bottom right corner, you will the tab “Create Email”. Click on it.

This will direct the below screen which will have the default body text. By Default, it will consider the Message to customer -Dispute case created as below.

In SAP S/4 HANA there are 4 default templates available. We can pick any standard template based on the requirement. Below are the standard templates available.

If the requirement is to have a custom template/ change in body text required, we have to change the form layout i/ Text of the email in the background by having some custom logic with the help of the technical team based on the business requirements.

Regards,

Leela Amaraneni

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