TPOP Return Scenarios

TPOP Scenario

Typically  Company A sells  product to Customer B. However,Company A do not supply the product to the customer B directly. Instead  Company A order it from a supplier C and instruct this supplier C to send it to the customer’s B address. The supplier C then invoices  company A accordingly. Based on the shipment information from Supplier C,  Company A, in turn, invoices the customer B.

In Business ByDesign following TPOP Return Scenarios are supported.

• • • Post to Own Stock
    • Repair at Own Service Center
    • Return to Supplier

Now Let us understand one by one

Post to Own Stock

This Follow-up activity works alike Customer Return Scenario, Although TPOP  Supplier would have dispatched the goods to Customer, when we perform returns with Post to Own Stock stock shall be returned to Company and not TPOP Supplier.

If the customer does not accept the goods received in a third-party ordering process as they are damaged or do not meet quality standards,either they can return the goods to  selling company and the system posts the returned goods to your own stock or to your externally-owned stock accordingly.

• Repair at Own Service Center

This Follow-up activity works alike Service Repair Scenario, Good will be sent to Company after repair it will be dispatched again to Customer.

Return to Supplier

This Follow-up activity Return to Supplier , Goods will be returned to Company then again it will be returned to TPOP Supplier

While in externally-owned stock, the owner of the goods is still the customer although, physically, they are stored on your premises.

The returned goods stored in your externally-owned stock are to be sent back to your supplier.

When receiving the returned goods in inbound logistics, the warehouse manager triggers a follow-up activity

If the customer does not accept the goods received in a third-party ordering process as they are damaged or do not meet quality standards.

Regards,

Sandeep