SAP Continuous Influence for SAP S/4HANA Cloud is an open and transparent offering for customers and partners to continuously and directly submit improvement requests to SAP Product Management via the Customer Influence platform. For the product “SAP S/4HANA Cloud” several input projects have been opened and operated by SAP since 2018, such as for SAP S/4HANA Cloud for Sales and SAP S/4HANA Cloud for Finance.
The crowd-sourcing approach is reflected in a majority vote principle, i.e., only requests with customer votes equaling to or exceeding a dedicated voting threshold will be considered by SAP for further evaluation or review. It helps SAP to focus on improvements that are supported by the majority of our customers and partners.
It also means that requests that don’t secure a majority of the votes will not necessarily get a dedicated, detailed response and not every request, even if reviewed, will be considered for the SAP S/4HANA Cloud product roadmap.
An Integral Part of SAP’s Request Management Mix
Feedback collected via the SAP Continuous Influence for SAP S/HANA Cloud program is one of SAP’s request management channels to be considered for product development and enhancements; other channels include requests from implementation projects, customer advisory boards, customer user groups, customer co-innovation, partner feedback and interactions with colleagues in the field, to mention just a few.
SAP Continuous Influence for SAP S/HANA Cloud is well represented in that customer and partner request management mix. SAP Product Management continuously translates customer requests into requirements, balancing them against customer and strategic priorities as well as the overall development capacity to execute on such priorities.
How It Works
SAP communicates the status of each improvement request using a process indicator, like “Delivered”, “Accepted”, “Planned (long-term)”, “Not planned” etc. Please note that an improvement request is typically not processed until it has reached the minimum number of votes (voting threshold).
Qualified requests – those equaling to or exceeding the voting threshold – are processed in a quarterly review cycle. After each review cycle, SAP provides consolidated feedback on the status/progress of requests using blog posts per project. We continuously strive to optimize the request management process to further improve the handling and transparency of improvement requests.
Depending on the nature and complexity of the request, the implementation timeline for accepted requests can vary from a number of weeks to several months. Each request will go through planning, development, testing and release preparation phases prior to final solution delivery. This ensures SAP’s adherence to proven standards and best practices leading to the high quality, performance and integrity of our software services.
Please note that SAP does not operate continuous influence channels for all LoBs and products in SAP S/4HANA Cloud. Furthermore SAP reserves the right to close any channel based on strategic priorities and development capacity.
Our Session Portfolio
All SAP Continuous Influence for SAP S/HANA Cloud projects are available under the following quick link: https://influence.sap.com/saps4hanacloud
Need More Information?
Check the SAP Help Portal: https://help.sap.com/viewer/product/SAP_S4HANA_CLOUD/
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Check section: SAP Customer Influence
Please note: When referencing “SAP Customer Influence” we refer to “SAP Continuous Influence” as one specific type of customer influence program provided by SAP.