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Customer Influence for SAP S/4HANA Cloud – Recap in a Nutshell

What It Is​

Customer Influence for SAP S/4HANA Cloud is a crowd-sourcing platform for customers and partners to submit improvement requests for SAP S/4HANA Cloud in a continuous fashion. This specific program for SAP S/4HANA Cloud has been operated and moderated by SAP since 2018. The crowd-sourcing approach is reflected in a majority vote principle, i.e., only requests with votes equaling to or exceeding the will be considered by SAP for further evaluation or review. This approach helps SAP to focus on improvements that are supported by the majority of our customers and partners. It also means that requests that don’t secure a majority of the votes will not necessarily get a dedicated, detailed response and not every request, even if reviewed, will be considered for the SAP S/4HANA Cloud product roadmap.​

 An Integral Part of SAP’s Request Management Mix ​

Customer Influence is one of SAP’s main channels to consider for the product roadmap; other channels include requests from implementation projects, customer advisory boards, customer user groups, customer co-innovation, partner feedback and interactions with colleagues in the field, to mention just a few. Customer Influence is well represented in that customer and partner request management mix. SAP Product Management continuously reflects customer requests on the product roadmap, balancing them against priorities as well as the overall development capacity to execute on such priorities. ​

How It Works​

SAP communicates the status of each improvement request using a process indicator, like “Delivered”, “Accepted”, “Planned (long-term)”, “Not planned” etc. Please note that an improvement request is typically not processed until it has reached the minimum number of votes (voting threshold). Qualified requests – those equaling to or exceeding the voting threshold – are currently processed in a quarterly review cycle. After each review cycle, SAP uses a customer-facing blogs to communicate consolidated feedback on the status/progress of requests. We continuously strive to optimize the request management process to further improve the handling and transparency of improvement requests.​

Depending on the nature and complexity of the request, the implementation timeline for accepted requests can vary from a number of weeks to several months. Each request will go through planning, development, testing and release preparation phases prior to final solution delivery. This ensures SAP’s adherence to proven standards and best practices leading to the high quality, performance and integrity of our software services.

Our Session Portfolio

All SAP S/4HANA Cloud Continuous Influence sessions are available as a session “bundle” under the following quick link:

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Check section: SAP Customer Influence

Please note: When referencing “SAP Customer Influence” we refer to “SAP Continuous Influence” as one specific type of customer influence program provided by SAP.

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