[SCP CD v1] Effortless Experiences Enabled Through Next-Generation Support

Intro

As part of the SCP Community Days 2020, in this video series you will hear from Product Support about Next-Generation Support tools, best practices and tips and tricks for SAP Cloud Platform support incidents that will maximize the effectiveness of your support interactions and reduce time to resolution.

Videos (Playlist of 4 videos)

The above Playlist contains:

1. SAP CP Support by Product Page is a landing page all about SAP CP AND Product Support.
2. Support Assistant and Log Assistant is your incident creation guided tour.
3. Log Assistant from Launchpad is also accessible in a standalone way.
4. SAP CP Guided Answers is your self-service troubleshooting tool helping you finding answers for known issues in an interactive way.

Additional Resources

• Support assistant is your incident creation guided tour
• Guided Answers for SAP Cloud Platform
• SAP Launches Support by Product Pages

Do you have questions?

Questions should not be raised in the comments section of the Blog post, but in the SAP Q&A Platform of the community. This helps to get a more structured approach of the answers and makes it easier to find the right answer to a question later on.  

Please, first check if your question might have already been raised by someone else by using this link (Disclaimer: if no questions raised yet, this link leads to a page not found).

If your question hasn’t been asked yet, please use this link this to post a new question to this session.

I hope you enjoyed this session and found it useful.

Thanks for reading!
Ervin