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Learn all the tools available in support: Take the Product Support Accreditation

Do you ever find it difficult to get the answers you want from Product Support? It might be because you are not aware of all the latest FREE support offerings available. Learn about all the support offerings available to you so you can find solutions, faster!

What is the Product Support Accreditation?

The Product Support Accreditation is a program that enables you to make the best out of SAP’s product support tools and Next-Generation Support offerings. Available to all SAP Customers at no additional cost, it can be accessed via S-user login.

This was created by the experts at Product support, with the objective of creating a single program containing all the support tools customers should know about. Most importantly, it is easy to consume and interactive, so you are engaged in your learning.

“Watch this 1-minute tutorial of how to get started with the Product Support Accreditation”

How does it work?

The program consists of 3 learning modules:

  • Self-service and Incident Prevention,
  • Real-time interactions and
  • Digital Support Experience.

After you have completed all the modules and quizzes, you can take a final assessment. Upon completion of the assessment, you’ll then receive a SAP SE badge, which can be shared on social media.

We are adding new content periodically, so we encourage our customers to go over the Product Support Accreditation once a year. You won’t have to complete the content you have already been evaluated for. You can take just the new content and take the final assessment. Once this process is complete, you will receive the new badge for the current year.

Benefits of this program:

  • Informative: It gives you the opportunity to access all the Product Support Offerings in one shot.
  • Efficient: You become more efficient since you know where and how to answer your questions more quickly.
  • Rewarding: After spending an hour or so completing the program, you will receive this badge which you can share in social media and a certificate.

How do I access the Accreditation?

There are 3 ways to access the Product Support Accreditation:

  1. Using the easy access link:
  2. Through the SAP Support Portal under the Welcome Center section

     3. Through “My Support” in the SAP Support Portal

How it looks

Once you are in the Product Support Accreditation, you will find a list of your benefits and a how-to video which explains the whole step-by-step process. Then, you can click on any module to start. The progress bar will show your advancements through the program. Once you reach 100%, the badge will change colors to indicate that the module is completed. You can switch between modules and your progress will be stored. The Accreditation can be taken at your own pace.

Here are the topics covered in each of the 3 modules. A check box next to each sub-module will indicate your progress. You can take them in any order. You can see how the badges change colors once each module is complete.

A certificate of completion and badge? (Show it off!)

Once the final assessment has been successfully completed, you receive a certificate of completion and the SAP SE Acclaim team will send a digital badge that can be easily shared on social media. This badge will be good for one year. Show and tell your friends and colleagues!


Finally, subscribe for annual updates. It is suggested that users subscribe so they can be update to date when new content gets added. They will have to cover the new content and retake the assessment.

Share on Social Media:

Show off your badge on social media so your colleagues and friends know the support pro you are!


Interested in learning more?


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  • Thanks Gagandeep!!

    I have completed my program but I cant see badge in my Acclaim account.

    Any idea how many days it will take to reflect the badge?


  • Hoping if you can help answering below questions.
    I am using a universal ID (consisting of 3 S user ID’s and one P user ID). Seems like I need to use one of the S user ID to access Product Support Accreditation page. Can you confirm if the badges are allocated and available via universal ID and not just to S-ID.
    The Reason I am asking, my S-ID may change in the future, though my universal ID and P-ID will remain the same. SAP Community is linked with universal ID as well. So I wanted to know how course completion badges will roll down to community profile (if I use S-ID).  



      • Thanks Bernhard.
        would be nice if it is possible to sync multiple S-ID’s. Say use one S-ID to complete this and then completion status sync to all S-ID’s under universal ID




        • Hi Debjit,

          Thank you for the feedback & your question.

          Yes, at the moment you have to select one S-user account.

          Universal ID is to tag all your accounts together, but while logging in you have to select which account to work with.

          We are working on some options to incorporate the changes with Universal ID.


          Gagan Kaur