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What’s New in SAP Conversational AI in July? – Conversation Logs, Custom Messages and More

Dear users,

I’m pleased to share with you some updates regarding the latest product release of SAP Conversational AI in July!

Feature of the month: Conversation Logs

Understand your users better and debug faster by accessing, analyzing, filtering, and exporting anonymized user conversations! Export the conversations, understand what went wrong, and fix it in minutes to provide better bots for your users.

Learn how to use it >

Fetch entity enrichments with API

Save time in your bot building! Import large numbers of entity enrichments from an external database, using a service API.

Fetch now >

Test your API when fetching entity values

Secure your bot building! Test the API service that you have configured for fetching the entity values in your chatbot, directly in the platform.

Configure your API >

Custom messages

Improve your bot development experience by creating custom messages to consume your bot’s memory and API service response directly into the platform.

Learn more >

Confidence threshold per intent and entity

Manage entities and intents with more granularity by setting a specific matching strictness for each of them individually.

Improve your bot >

End-user skill trigger

Improve the user experience and resolution rate by configuring a ‘go-to’ button that lets your users directly trigger a skill without the action being interpreted as an utterance.

Learn more >

Deprecations

Endpoint that manages gazettes

As of August 2020 release, the endpoint that manages gazettes (/gazettes) will be removed. Use the endpoint /entities to carry out all the actions associated with /gazettes. In the entities JSON, the key gazettes will be replaced by entities.

Endpoint that manages skill resolution

As of August 2020 release, no calls will be made to the/errors endpoint of the base URL anymore to report errors during skill resolution. You can use the Conversation Logs feature that is now available to analyze such errors.

Wait…there is more!

Stay up-to-date with other improvements and deprecations made on the platform by reading the full product changelog here.

Happy bot building!


For more information about SAP Conversational AI:

4 Comments
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  • Thanks for the blog.

    In the part about using API for enrichment, I can get it to work, but I don;t understand the documentation where you test it (“Test your API service using mock data”) and then they put in {{food}} in the {{value}} field. What is that used for?

  • In regards to importing values for entity values, this is a one-time action? That is, you run the API and it fetches the values and that’s it — it’s not rerun later or automatically?

  • And finally, on the feature for letting the user to automatically trigger a skill (but without the click being an “utterance”), I’m curious that when the user clicks such a button the button’s title is still entered into the chatbot as if it were an utterance. Is that by design? I can understand that you want some record of what each side did in the conversation (user and bot), but its display makes it appear like an utterance.