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Author's profile photo Diamila Rosa de la Teja

Good to Know- C4C- Upcoming features in August 2008 Release

Hi all:

In this post I share with you some new features coming soon in the C4C 2008 Release.

Here I only mention some of the functionalities that will facilitate the day to day for those who work with the product.

Planned Upgrade of Test Tenants- 1+2 August 2020
Planned Upgrade of Production Tenants- 15+16 August 2020

In this new version, the SAP team brings us many new features. But the two features that most impact the appearance of the product are, without a doubt, the new theme of Safira and the Kanban board for “My Ticket” What do you think?

And what other features do you find most useful?

Here I list the top 10 according to my point of view. 

  1. Fiori UI: New tiles for Home Page – Kanban Board for ”My Ticket”


2. Fiori UI: New tiles for Home Page – Video Tile

        3.Fiori UI: Safira – New Theme (Beta)


4. Business Partner: Clickable Phone number


5. TopicArea: Home view supported in Impersonation

6. SAP Intelligent Sales Execution (ISE): Pipeline Flow (Only for Enterprise Licence)

7. Lead: Additional Actions available on Lead Quick View

8. Ticket Restriction Rule for Service Organization

9. SAP Cloud for Customer Integration with SAP S/4HANA Cloud

Transactional Scenarios – Service

10. Create Follow up Service Order in S/4 HANA Cloud from C4C Ticket


All documentation of the new feature you can find in this link: 

What other features do you find most useful?


Best regard!




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      Author's profile photo Kapil Kumar
      Kapil Kumar

      Nice blog, thanks for sharing the information.

      Author's profile photo Diamila Rosa de la Teja
      Diamila Rosa de la Teja
      Blog Post Author

      Hi Kumar,

      Thank you very much, it is my pleasure.
      Stay tuned, when the new version arrives I will publish some functionalities that will make working with C4C easier.


      Best regard!


      Author's profile photo Matthew Joyce
      Matthew Joyce

      Hi Diamila. Very useful blog post thank you. I have a question about the KanBan Ticket board. It could be a useful feature - but it only shows four statuses is that correct? Is there any way to configure those statuses? In our system one of the statuses shown is Closed which is not ideal as our users would only want to see New or In Process tickets - so we will probably not be advising our users of this yet unless that can be changed. Thanks.



      Ticket KanBan