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All About Mass Email Functionality- Cloud for Customer & Business ByDesign

Mass Email is functionality provided in both SAP Cloud for Customer & SAP Business ByDesign systems, with which you will be able to send Emails to any set(small/medium/larger) of people for Alarm, news or update purpose. All e-mail for mass sending (e.g. generated by Marketing E-Mail Campaigns) is sent through SAP’s e-mail infrastructure. To improve the delivery rate of the mass e-mail, the system requires DKIM (Domain Keys Identified Mail).

Scope Mass Email Functionality:

To scope this functionality request you to follow the below steps:

  1. Go to Business Configuration Work Center.
  2. Go to Implementation Project view
  3. Click on First Implementation.
  4. Click on Edit Project Scope.
  5. Go to Question tab.
  6. Scope the Question “Do you want to execute campaigns by sending e-mails directly to target group?”

Add sub-domain for Activation of Mass Email:

To add sub-domain for activation of mass email functionality you can follow the below steps:

  1. Go to Business Configuration Work Center.
  2. Go to Implementation Project view
  3. Click on First Implementation.
  4. Click on Open Activity list.
  5. Search & Open Email & Fax Settings activity.
  6. Click on Activation of Mass Email link.
  7. In the next window Click on Add and add sub-domain.
  8. Click on Save and Close.

Pre-requisites:

Before requesting for activation of Mass Email functionality for your tenant and sub-domain, you need to perform some of the actions from your end which are listed below:

  1. Read the Documentation for Activation of Mass E-Mail:Follow the path given below:- Open BUSINESS CONFIGURATION- Open E-MAIL AND FAX SETTINGS- Select Read Documentation for Activation of Mass E-Mail

    Please read the detailed documentation about the activation of mass e-mail.

  2. Decide the sub-domain which you would like to use as the Sender Address for Mass E-mailing.Note: SAP highly recommends the usage of sub-domains instead of using the company domain.
  3. Create an entry for each sender sub-domain of your DNS with the following structure:

     mailing._domainkey.[ subdomain ].[ domain ].[ tld ]

    In the example below, this would be mailing._domainkey.news.example.com.

  4. Insert the following text record for your sub-domain into your DNS:

    k=rsa;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCfvgMo245lekN+eHQipbDcEzEzAYtWg3/OAvp66FLqRnF29yG/rUddTjFhA+KgZ5F3kXqK/ksX3N+oVFh150zZRc9HNxbJNdTeb/m+EKMpwjiejL9mb8yuJo36QqEsgz5NohU8jBj10vNhkdnsjhLumO/VJQ/LiU78kOvJsT+EEwIDAQAB;

    Note: In this documentation the public DKIM key is spread over several lines due to its length. If you insert the key to your DNS you must make sure that it has no line breaks.
  5. Test whether the DKIM is added on your DNS, follow below steps:
    1. Go to https://dkimcore.org/tools/ on your browser.
    2. Enter the values in the form that opens up.

    Let’s consider the example we seen above. (mailing._domainkey.news.bankarc.com)

    • Enter ‘mailing’ as your Selector.
    • Enter your sub-domain where you have inserted your DKIM record. Here in our example ‘news.example.com’
    • Click on button ‘Check’
    •  Please refer the below screenshot, If the DKIM key is inserted correctly, you would get the below message.

Request SAP to Activate the Mass Email Functionality:

Once you perform all the above mentioned steps, please create incident from the same tenant for which you want to activate the mass Email, requesting us to activate the Mass Email functionality with the below details:

——————————————————————–

Priority: Medium

Subject: Activate Mass Email Functionality.

Description:

Activate Mass Email functionality for the below details:

  • Tenant URL for which Mass Email functionality needs to be activated?
  • Sub-domain for which Mass Email functionality needs to be activated?
  • For which mailing type: Alarm, news or update?
  • Are the recipients customers, partners or interested people?
  • How many e-mails do you plan to send per month?
  • How many e-mails do you plan to send at a time?

——————————————————————–

Once the incident received at SAP Support, it will be validated and activation will be done accordingly.

Note:

  1. Activation can be done within 7-14 Business Days.
  2. Before creating incident all the above pre-requisites needs to be met.
  3. Mass Email functionality can be activated only for Customer Test & Customer Production tenant.
  4. Considering the Business Impact incident should be created with medium priority.

Further you can also visit the below documents:

KBA’s:

2734170 – How to scope for adding sub domain field to activate mass email functionality in cloud for customer.

2723956 – How to scope for adding sub domain field to activate mass email functionality in Business ByDesign.

Help Portal Link: Activation of Mass Email.

Regards,

Ankit K

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