This was an ASUG webcast from last week, covering training available via SAP Support
All materials shown are available at the support website:
Support.sap.com
When you think of support; problem, need a fix
It is the reactive
SAP Support wants to go from reactive to proactive
Collaboration: services on landscape
Empowerment: SAP teaches you with learning materials
Innovation and value realization - optimize, maintain
Mission critical - tickets, incident processing
Collaboration: product engineers help with your SAP landscape
First piece is value maps
Navigation system to learning materials
Available value maps shown above
Value maps are housed on SAP Learning Hub
Value maps are part of enterprise support, not standard support
Figure 3
Value map depends on phase
Boot camps - S/4HANA - contact SAP Support
Enterprise Support Advisory Council - for customers interested in giving feedback to SAP Support
S/4HANA Adoption Starter - plan to move to S/4HANA
Empowerment
- learning & doing
EGI - SAP expert guides you on how to implement a topic - could go 2 to 5 days
Meet the Experts - like a webinar; refreshed every 2 years
These are linked in the value maps
Accelerated Innovation Enablement - enhancement packs - ERP, S/4HANA, SuccessFactors
Continuous Quality Check - SAP analyzes your system, delivers report to you and engineer can walk you through the report
Most popular continuous quality checks are go lives
Innovation and Value Realization
Fiori, Solution Manager, Enhancement packs
SolMan comes with your support
Testing, project management, DVM
Choose what components to use
Focused Build and Focused Insights were used by Max Attention customers, now in SolMan at no additional costs
These are the tools considered innovation
Targets your data
Figure 8 shows the outcomes of using the tools in Figure 7
If you join the S/4HANA move program, SAP helps provide the above report for your company as the output
Maximize existing investment - use pathfinder
Moving to S/4HANA - Business Scenario Recommendations
Have you used the tools from SAP Support?
All materials shown are available at the support website:
Support.sap.com
Figure 1 Source: SAP
When you think of support; problem, need a fix
It is the reactive
SAP Support wants to go from reactive to proactive
Collaboration: services on landscape
Empowerment: SAP teaches you with learning materials
Innovation and value realization - optimize, maintain
Mission critical - tickets, incident processing
Figure 2 Source: SAP
Collaboration: product engineers help with your SAP landscape
First piece is value maps
Navigation system to learning materials
Available value maps shown above
Value maps are housed on SAP Learning Hub
Value maps are part of enterprise support, not standard support
Figure 3 Source: SAP
Figure 3
Value map depends on phase
Boot camps - S/4HANA - contact SAP Support
Enterprise Support Advisory Council - for customers interested in giving feedback to SAP Support
S/4HANA Adoption Starter - plan to move to S/4HANA
Empowerment
- learning & doing
Figure 4 Source: SAP
EGI - SAP expert guides you on how to implement a topic - could go 2 to 5 days
Meet the Experts - like a webinar; refreshed every 2 years
These are linked in the value maps
Accelerated Innovation Enablement - enhancement packs - ERP, S/4HANA, SuccessFactors
Continuous Quality Check - SAP analyzes your system, delivers report to you and engineer can walk you through the report
Figure 5 Source: SAP
Most popular continuous quality checks are go lives
Innovation and Value Realization
Fiori, Solution Manager, Enhancement packs
Figure 6 Source: SAP
SolMan comes with your support
Testing, project management, DVM
Choose what components to use
Focused Build and Focused Insights were used by Max Attention customers, now in SolMan at no additional costs
Figure 7 Source: SAP
These are the tools considered innovation
Targets your data
Figure 8 Source: SAP
Figure 8 shows the outcomes of using the tools in Figure 7
If you join the S/4HANA move program, SAP helps provide the above report for your company as the output
Figure 9 Source: SAP
Maximize existing investment - use pathfinder
Moving to S/4HANA - Business Scenario Recommendations
Have you used the tools from SAP Support?
- SAP Managed Tags:
