Another post dedicated to Intelligent RPA, but with a difference…
There are a lot of posts in this community that talk about Intelligent RPA.
Some are technical, proposing a way to use this or that feature.
Some are functional ones, like I did in my first posts, explaining and describing that bots, powerful bots, can simply be developed to solve repetitive and boring sets of actions in our daily work using pre-packaged… bots.
Anyway, all of these are talking about features, and indirectly, needs, and so, use cases.
Use cases are important for any customer who needs to meet automation.
The point is not only to find them, but to understand the complete way to imagine them and go through the whole process…
A new format to talk about Intelligent RPA and use cases
I had the pleasure to talk about Intelligent RPA with Elisabeth Riemann, through a new format in the openSAP course environment:
a podcast “openSAP Invites.”
I tried, and I hope I succeeded, to bring some happiness to this podcast and express that bots are already everywhere and have been for many years… and are evident for most of us.
Lizzie gave me the opportunity to explain the benefits of the software bots and the fear we could face if we don’t pay enough attention to our customers.
We, at SAP, are able to provide powerful bots with Intelligent RPA, automating SAP and non-SAP applications to fulfill the needs of our customers.
Simply follow these main steps to succeed in a project: identify, describe, implement, test, go live, celebrate, and promote!
Always keep in mind the 3 key points with a customer: listen, listen, and listen…
and sometimes, listen in a different way… I explain this in the podcast.
Taking care of the fear
It’s normal, it’s simply human to be afraid of something new, which can shake you up.
To change and evolve is not so easy for most people. We spend a lot of time trying to set up a clear environment around us.
Okay, we can face some change, but the key words here are control and trust.
It’s hard to find someone who trusts you at the beginning and that’s normal, logical, and even reassuring…
As a customer, a user, we need to maintain control as much as possible and then, when we are provided with results that give us confidence, we open up a little more and trust.
In that case, promoting bots and proposing solutions needs a lot of strategy to fight these fears.
Bots are already everywhere
Guess what? I’m writing this post with word-processing software, which can be considered a real bot, compared to what our parents and grandparents needed to do in the last century, using a single pen (well, actually, rather the middle of the last…).
Anyway, I’m grateful to be able to write, correct, and move the paragraphs, and so on, thanks to that tool, rather than having to do this manually.
What about all the robots, even software robots, we have in the kitchen? In our cars? What about lucky people who have bots in their body to keep them alive and well?
Explain to the customer we understand that trust isn’t there at the very beginning when we talk about the ability to make them save time and then money. Trust has to be built.
Even if we’ve done that for years, for other customers.
Simply because there are “other customers”.
We know how to adapt, to make them adopt.
Need to choose between Attended and Unattended?
There are two modes to run a bot.
Is it important to choose between the two even before the start of the project?
For us, the matter is not to choose, but to see the rules, the possible failures, and the trust the customer could have in the process without any user to run it. It’s a question of the use case and the interaction between the user and the process.
These use cases have evolved since the beginning of the RPA era. Between attended and unattended bots, the ideas to automate have also evolved.
The unattended scenarios were too complicated, with a lot of failures, and the will was also free the users and… save a lot of money!
I explain all of this in the podcast.
openSAP courses are a really great way to get comprehensive information or jump into the technology by adding some more skills to your profile.
There are four SAP Intelligent RPA courses on openSAP ranging from the first, a nutshell presentation, to the last, explaining the new features. And there’s more to come!
Perhaps you won’t be a complete expert at the very beginning by following the courses.
At the same time, it’s not the main goal… They give you information, they give you the keys, and the motivation to embrace this technology with pleasure and determination!
Ready to listen?
A podcast provides a way to discuss a subject in a happier way than slides or video. You can listen to it while walking, driving or simply resting. And this one provides you with new information and insights on Intelligent RPA that will be completely new to you!
I propose you follow the link to listen to the episode, stay cool, and enjoy the interview with lots of happiness and laughter!
For more information on SAP Intelligent RPA,
- Visit our web page.
- Explore successful use cases
- Read blog posts on Intelligent RPA.
- Engage with our Community.
- Follow us on Twitter, LinkedIn, YouTube.