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Author's profile photo Amy Cross

SAP Named a Leader in Gartner 2020 Magic Quadrant for Multiexperience Development Platforms

SAP has been named a leader in Gartner’s 2020 Magic Quadrant for Multiexperience Development Platforms (MXDP). The report recognized SAP as a leader based on its “ability to execute” and “completeness of vision,” after evaluating the SAP Cloud Platform Extension Suite against 16 other vendors. Gartner cited strengths in three areas:

  1. Innovation – Enhanced capabilities on a flexible architecture for microapps, conversational AI, and virtual assistants. SAP also scored well in our ability to deliver mobile and modern web/progressive web app (PWA’s) use cases.
  2. Core Backend Services – Universal mobile service architecture based on the SAP Cloud Application Programming Model (CAP) enables development of fit-for-purpose apps.
  3. Sales & Pricing Model – Reference customers scored SAP as above average compared to other vendors in value for spend, pricing, and contract flexibility via the Cloud Platform Enterprise Agreement (CPEA).


SAP’s multiexperience development offering consists of SAP Cloud Platform Extension Suite’s Digital Experience portfolio, including SAP Business Application StudioSAP Cloud Platform Mobile ServicesSAP Fiori development tools, and SAP Conversational AI services.

The Digital Experience tools enable customers to build modern web and mobile apps, chatbots for SAP applications, and custom apps on SAP Cloud Platform. SAP supports development by providing low-code tools for citizen developers, as well as professional and cloud native developer tools, supporting native architectures, cross-platform and web-based app architectures. Its backend multiexperience architecture is based on SAP Cloud Application Programming Model, and ties together the front-end tools and software development kits with enterprise data and services.

Overall, the Extension Suite gives customers the flexibility to simplify development of their application extensions and to deliver consistent, personalized, and unified experiences across multisensory touchpoints and modalities, such as modern web, mobile, conversational (chatbots), and immersive (AR/VR). Customers can extend SAP applications or build custom apps on SAP Cloud Platform to boost productivity and engagement.

The Digital Experience portfolio is vital to SAP’s evolving strategy to support our customers on their journey to becoming intelligent enterprises. The shift and demand for cutting-edge experiences means that customers expect consistency, personalization, and unification across all channels and touchpoints.

Get the free Gartner report here.

Gartner Research.

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      Author's profile photo Paul PINARD
      Paul PINARD

      Hello Amy,

      Thank you for publishing this great news!
      Can you please add "SAP Conversational AI" as an assigned tag in your article as the product is mentioned in the report?



      Author's profile photo Amy Cross
      Amy Cross
      Blog Post Author

      Hi Paul, will do!