SAP Conversational AI – Customer Success Stories

Hi all,

This article is here to provide a complete list of customers who have successfully implemented SAP Conversational AI in their business processes to improve both customer and employee experiences. Don’t hesitate to reach out to our team if you want to manage business tasks smoothly by deploying powerful conversational AI interfaces with our bot-building platform.

Official customer references

• Insurance: Groupe Mutuel – How Do You Improve the Customer Experience in a Highly Regulated Market?
  Find out how insurance provider, Groupe Mutuel is using SAP Conversational AI services to build a chatbot that will allow customers to ask questions 24×7 – improving service and customer satisfaction.

• Manufacturing: NHK Spring – How Can Intelligent Service Ticketing Help IT Teams Spring Into Action to Help Users Faster?
  Take a look at how this Japan-based automotive supplier set up technology to streamline its handling of IT incidents by introducing SAP Conversational AI and SAP Service Ticket Intelligence.

• Banking: Rabobank – Responding Quickly to Invoice Queries with Chatbot “Billy” Built Using SAP Conversational AI
  Find out how Rabobank deployed a chatbot based on AI to answer standard, repetitive invoice queries from suppliers and reduce the workload of its service-desk employees.
  

• Automotive: Schaeffler – How Can a Digital Assistant Link People, Processes, and Data to Enable the Intelligent Enterprise?
  Delve into the benefits this German automotive manufacturer will yield with SAP Conversational AI. SAP Innovation Services and SAP Digital Business Services helped it make the case for how critical SAP Conversational AI is for its future SAP S/4HANA core.

• Software: SAP S/4HANA Cloud – How Can Conversational AI Automate Support to Enable Smooth Business Growth?
  Learn how SAP SE used SAP Conversational AI services to create Edmin, a specialized intelligent chatbot for the SAP S/4HANA Cloud User Community site. Read how the chatbot provides real-time resolutions and a positive customer experience.

• Energy: Uniper – Extending and Automating Processes – From the Plant to the Field, to the Back Office
  Read how Uniper SE, one of the world’s largest power generators, is streamlining its operations to make work easier for its people and suppliers and provide more-efficient service for its customers with an innovative cloud architecture enabled by expert support and intelligent technologies from SAP.

• Health: Parkland Hospital – SAP Conversational AI Helps Fight COVID-19 at Parkland Health & Hospital System
  In close cooperation with the hospital management, SAP developed the Covid-19 Symptom Checker: a self-service chatbot for patients requiring immediate assistance and/or initial screening for the virus, built on SAP Business Technology Platform, using SAP Conversational AI.
  

• Food Delivery: Delivery Hero – Building an Intelligent Enterprise to Grow Rapidly and Innovate Confidently
  Read how leading food delivery company Delivery Hero became an intelligent enterprise with SAP solutions to help ensure flexibility and scalability for the company’s expected growth.

• IT: Hewlett Packard Enterprise – How Can Artificial Intelligence Improve the User Experience with Less Budget and in Less Time?
  Read how Intelligent technology helps HPE automatically resolve IT issues to enable smooth operations across its technology landscape.

More to come soon!

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