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Tell us what you think: Feedback functions in S/4HANA Cloud

We have always been interested in hearing from our customers what they like about our solution but also what needs improvement. There are already several feedback options at SAP (such as this SAP Community page). However, we decided to make giving feedback even more easy, direct and immediate for all users.

You may have noticed that there is an extra button on the SAP tool bar in the top right corner of your screen.

Using this button, you will see a survey with three questions and an open comment box.

First, you get a question about how satisfied you are with SAP S/4HANA Cloud overall.

Once you have answered this and pressed “Next”, you get two additional questions:

One about the general capabilities of the app from where you started the questionnaire and another about how easy the app is to use.

Once you have answered these questions, you can give additional free text feedback to the app. Please make sure to press “Submit”.

To provide feedback, you can either use the Qualtrics button from the Fiori Launchpad or directly from an app.

It’s most valuable for SAP if you use the Qualtrics button directly from a specific app. This automatically gives us useful context information.

If you are giving feedback from the Fiori Launchpad, please use the free text comment to specify what area your comment is related to, otherwise it might be difficult for us to find the application your comment is related to.

You can rest assured that your feedback will be completely anonymous. We will not collect any identifiable personal information from you. The only data we collect is the company ID of the subscription you give feedback from, the time and date when you give feedback, and the app from where you give your feedback.

What type of feedback are we looking for?

Please give your written feedback to the individual app you have just used.

  • What was working well in the app?
  • What was not working well in the app?
  • What did you miss?
  • What could be simplified?
  • What could be done easier?
  • What navigation did you miss?

To help development to take the right actions, we need some context for your use case. In which connection did you use the app? Did you use the app to run your daily routines or for something you don’t do everyday?

What type of feedback can’t be taken into account?

This tool is not intended to report incidents because something doesn’t work as expected, or you think have found a bug. For cases like this, please contact your super user who will examine the issue and then raise an incident with SAP in case of technical problems.

It is not a tool to suggest new features. For that we have the Customer Influence Portal. So, if you would like to suggest new features, please contact your super user who has access to and can suggest new features to SAP using this portal.

Why should you give feedback to SAP?

Your experience is immensely valuable feedback for us and goes directly to the product management for SAP S/4HANA Cloud. All entries are thoroughly reviewed and examined and can result in improvements to the apps.

Therefore, using the feedback button is the best way to influence the SAP development to the benefit for you and SAP S/4HANA Cloud product itself.

4 Comments
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  • Hi Joergen,

    I agree it is a great tool for users to provide feedback contextually and is something I'm encouraging my users to start using. I have a few of questions that I hope you can clarify for us:

    1. I've noticed that the feedback button disappears in some app screens. These mostly are older looking apps (settlement rule entry accessed via Project Control is one that jumps to mind), what should users do in those situations?

    2.To help manage my user expectations, can you go into greater detail about how customer feedback via the various streams are weighed, reviewed, and applied to the product? For example, how much weight does feedback via this button have vs an influence item, etc? What is the timeline for avg application of feedback to S/4HC? What does the development lifecycle look like relative to when the feedback was applied?

    3. Is there a log or traceability that an admin could access to see what feedback is being sent via S/4HC?

    4. For the type of feedback you are looking for, it is hard to decouple functionality and user experience of an application without talking about features. You can't really answer questions like what could be done easier and what is not working well without inevitably talking about features that could make it better. Where is the line between this feedback loop and the influence portal?

    Thanks for sharing!

    Ryan