Artificial intelligence (AI) has left the pages of science fiction behind to become a reality. Businesses today embrace AI because of how much easier it makes things. As users of SAP should know by now, utilizing AI in business operations can provide a massive upgrade to operating efficiency. SAP even provides methods for integrating these AI agents into business functions.
Although AI has such a massive value proposition, the truth is that it’s still a fringe technology to some companies. Digital transformation should encompass more than just moving a business’s operations into the cloud. It should also take advantage of the most current technological advances. For a company to truly embrace digital transformation, it should utilize AI technology alongside its cloud deployments. But how exactly can AI optimize operations? A few departments already have well-documented case studies for the integration of AI into their services.
Chatbots as Digital Assistants
Conversational AI through Natural Language Processing (NLP) offers a unique way to interact with customers. SAP Conversational AI can be used to build a digital assistant who can further be used to streamline business processes. Given the right information, SAP-powered chatbots can give contextually correct responses to consumers. A business can also tap into Machine Learning in the development of these digital assistants. This addition can ensure that the chatbot is continuously updating its performance based on new input.
We already know how some technological advancements can positively impact business operations through automation. AI can increase that efficiency rating even more. AI’s strength comes from its ability to process complex situations and develop a solution. An example of this occurs in the manufacture of printed circuit boards (PCBs) for industrial usage. Given a PCB, an AI can reverse engineer the best MRI without any human intervention, freeing up employees to take part in other critical tasks.
AI isn’t limited to manufacturing processes either. It can be just as quickly adapted to offer intelligent solutions to financial tasks as well. At its heart, financial planning relies on a series of rules. Once the AI can understand those rules, it can set itself to making sure the finances are balanced and fall within a reasonable error for the company. Currently, finance departments, including those involved in health insurance in Dubai, use AI for dealing with tedious financial planning tasks, leaving the professionals freed up to take care of other essential details.
Using Data to Fuel Decisions
Humans make decisions based on the data provided. So too does AI. An AI’s decision-making process is only as good as the data it relies on to make that decision. SAP Data Intelligence’s enteprise0grade AI systems use this principle to ensure that they can be useful in whatever task the business has for them. There’s a deep relationship between business data and AI.
As business operations become more complex, Ai needs more data to develop realistic and actionable solutions. Combining this AI technology with SAP ERP opens the doors to an entirely new level of optimization. No longer do businesses have to deal with manual changes to systems. Instead, AI can just as easily automate these tasks, scaling up alongside businesses as they grow to provide optimal solutions to business processes.