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Author's profile photo Mahuya Paul

SAP Cloud for Customer – August 2020 Release – Planned Timeline & Pre-Release Registration Link

Dear Community,

The 2008 Release (August 2020) for SAP Cloud for Customer is just about a month away. Please find a visual timeline for the release and the upgrades. I have also added the hotfix (HFC) dates along with other important dates.

Please note: The Hotfix dates represent the release dates only. HFC is deployed in the customer system in the immediate next Contractual Maintenance Period (CMP).


Pre-Release Webinar

We will host a pre-release webinar on Thursday, July 23, 2020 @ 2.30 pm – 6 pm CEST. Please use the link shared below to register for the webinars:

SAP Cloud for Customer 2020 Release Briefing, Thursday, July 23, 2020

Sales 2:30  – 3:30 pm CEST/ 8:30 – 9:30 am EDT
Platform & Integration 3:45 – 4:45 pm CEST / 9:45 –10:45 am EDT
Services 5:00 – 6:00 pm CEST / 11:00 –12:00 am EDT

Get an insightful preview on the planned innovations for the upcoming release of the SAP Cloud for Customer. Hear directly from our product management team about what’s new in Sales, Service, and Platform.

Note: You can use the registration link to access the recording two hours after the live webinar.

The webinars will be recorded and you can access the sessions in the wiki. You can also download the webinar slides from the wiki.


SAP Cloud for Customer Team

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      Author's profile photo Eliel Silveira
      Eliel Silveira

      Nice blog, thanks for sharing.

      Do you know when new certification release for SAP Service Cloud  and SAP Sales Cloud are going to be released by SAP in certification hub ? Currently valid one is 1911 version.


      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hello Eliel,

      As far as I know, the certification tests are updated once a year. So it should happen end of this year.  Mostly a 2011 release? The one before 1911 was 1811. Let me check with the education team and get back to you on this.

      Thank you for asking.



      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hello Eliel Silveira

      I checked with the education team and they confirmed that the next update will happen with the 2011 release, and final publishing will be in Q1 2021.

      Hope this helps.



      Author's profile photo Eliel Silveira
      Eliel Silveira

      Hi Mahuya.

      Many thanks for your reply.

      Very helpful input.

      Best Regards,


      Author's profile photo Michael Myc
      Michael Myc

      Where can we find the release presentations?

      Author's profile photo Nishanth S Murthy
      Nishanth S Murthy

      Hi Michael,

      You can find them at

      Warm Regards,