Product Information
SuccessFactors Portals and its purposes
Hello,
I hope everyone is doing well!
SAP offers a wide range of portals and countless resources. As a consultant, we will end up landing in various portals for different purposes and i just thought of grouping all the frequently accessed portals for the ease of reference. The target participants for this article can be anyone- be it a newbie or someone who is spending years in the SAP world. Most of the below mentioned portals are relevant for the entire SAP solutions, but this blog will focus more on SuccessFactors as i am from SF background!. Also each of these portals offers a large list of functionalities and i had covered the core of those.
Read here if you want to know more about the SAP Certifications.
1. Portal Name: HCM Cloud Operations Portal
| Portal URL | https://hcmcloudops.successfactors.com/ |
| Prerequisite | Active SAP User ID |
1.2 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Customer Instance Mapping | To raise incidents with SAP to map customer instances with partner consultant’s provisioning account. |
| 2 | Sales demo instances | Certified consultants can raise requests with SAP to get sales demo instances. |
| 3 | Log Support Tickets | Consultants can log support tickets with SAP – related to demo instance issue, provisioning account issue etc. |
2. Portal Name: Partner Community Forum
| Portal URL | https://partnercommunity.successfactors.com/ |
| Prerequisite | Active SAP S User id of type ‘Partner’ |
**This portal is only for partners
2.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Post Questions | Partner consultants can post questions in the delivery forums, which has all SuccessFactors modules listed out [All forums are directly monitored by SAP and this is one of the best ways to get clarified with configuration issues, release updates etc.] |
| 2 | Blogs and Events | Alerts related to innovations, certifications, delivery etc. are maintained in this section. |
| 3 | Partner Implementation Guide | Provides comprehensive information for the partner consultants to successfully implement the projects. |
3. Portal Name: SAP Partner Edge
| Portal URL | https://partneredge.sap.com/ |
| Prerequisite | Active SAP S User id of type ‘Partner’ |
3.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Partnership | Provides details about Managing, Marketing, Sales, Services, Events, Development, Licenses and Support. |
| 2 | Products | Hosts details about all SAP solutions. |
| 2.1 | Products – SuccessFactors |
The tab HR and People Management provides more details about SuccessFactors HXM. Expanding each module of SF provides quick links to a. Sales assets [L1, L2 Presentations, Solution Overview Videos, Brochure etc.] b. Implementation assets [Customer Project Kick-off Template, Configuration Workbooks, Implementation Design Principles etc.] |
| 3 | Industries | Provides details about what SAP offers to different verticals like consumer, energy and utilities, public services, financial services etc. |
4.1 Portal Name: SAP Support Portal
| Portal URL | https://support.sap.com |
| Prerequisite | Active SAP S user id |
Screenshot
4.1.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | My Support | Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more. |
| 2 | Ask an Expert Peer | Ask an Expert Peer lets you collaborate on your technical, product-related questions through one-on-one interactions with a qualified and approved expert outside of SAP. This way, you benefit from an industry-experienced perspective on your question. |
4.2. Portal Name: SAP One Support Launchpad
| Portal URL | https://launchpad.support.sap.com/ |
| Prerequisite | Active SAP S user id |
**This portal can be accessed from the SAP support portal [section 4.1] as well.
4.2.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Knowledge Base Articles [KBA] | Partner consultants can search for articles for the entire SAP suite. Each module is differentiated by components. Ex: SuccessFactors modules will be defined like: LOD-SF-OBD, LOD-SF-EC etc., where OBD stands for Onboarding, EC for Employee Central. |
| 2 | Incidents |
Partner Consultants/Customers can raise incidents with SAP whenever the implementation is stuck with any configuration related issues, other normal queries etc. ** Need relevant authorization to raise incidents with SAP. |
| 3 | Expert Chat | SAP recommends this feature for customers to get quick resolutions on the issues related to implementation/support etc. |
5. Portal Name: SAP Help Portal
| Portal URL | https://help.sap.com |
| Prerequisite | SAP User id [to download files] |
5.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Implementation and Administration Guides | The guides related to implementation, administration, integration, master data models, master picklists, DTD files etc. are hosted in this portal. |
5.1.1 Latest DTD files
One of the common need for a SuccessFactors consultant is to get the latest DTD files. These can be found under the employee central section of the portal. You may refer to the below screenshot.
Alternatively, DTDs can be downloaded from the below URL:
https://help.sap.com/doc/4ed78fd925084b00933b71db56f52425/latest/en-US/DTD%20Files.zip
6. Portal Name: SAP Training
| Portal URL | https://training.sap.com |
| Prerequisite | A profile on this site with your email address or SAP User ID |
6.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Training Needs | All SAP training offerings can be found here . You can subscribe to training (SAP Learning Hub , SAP Live Access or SAP certifications ) from this portal . |
| 2 | Certification Topic Areas |
The topic areas along with the weightage for any SAP/SF certifications can be found via the search option found in this portal. For ex: if you need details of employee central certification, enter the code C_THR81_2005 and it provides all details related to this certification. **Exam code code should be the latest available one. Else it will not retrieve any results. If you need to look at a list of valid exams then the link is https://training.sap.com/certification/validity |
| 3 | Help Center – FAQ |
https://training.sap.com/help-center/faq The FAQ provides more clear information on the queries of commonly browsed topics. |
| 4 | SAP Subscriptions to which you have access . | https://training.sap.com/access [This URL shows all the SAP Subscriptions to which the logged in user has access] |
| 5 | Booking for SAP Learning Hub Trial ( Free) |
Browse SAP online course previews and experience social and collaborative learning during 14-day trial access period. Register at https://www.sap.com/cmp/td/sap-learning-hub.html?url_id=banner-lhhp-hero-signup You can check the SAP Learning hub Discovery edition before you buy the edition that best fits your need . |
| 6 | SAP Learning Hub options |
https://training.sap.com/learninghub This link provides you list for the available editions of SAP LH . The SAP Learning Hub, professional edition provides you access to all courses of SAP . If you are only interested on SuccessFactors look for the SAP Learning Hub, solution edition – HUB077 – People Engagement . **The solution edition offer a bundle of SAP Learning Hub Access , 10 hours of hands-on practice with SAP Live Access and two exam bookings for SAP Global Certification, online exam, all in one subscription ** |
| 7 | SAP Live Access : Practice your skills and build experience in a live, fully supported SAP environment . |
https://training.sap.com/content/live-access-overview Direct link : https://www.learn.sap/liveaccess/CourseCatalog Need a system to practice the exercises for the THR81 course. *Subscription required. |
7. Portal Name- Certification Hub
| Portal URL |
https://sapcertification.questionmark.eu/602056/ext/CertificationHub/ or https://training.sap.com/access [Click on the SAP Certification Hub drop down if you have a subscription . [This URL shows all the SAP Subscriptions to which the logged in user has access]] |
| Prerequisite | A profile with your email address or SAP User ID – with a valid subscription |
#Screenshot
7.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Exam Dashboard | Shows the list of all available exams. You can book your slot here. |
| 2 | Exam Appointments | Shows the list of booked exams |
8. Portal Name – Your acclaim
| Portal URL | https://www.youracclaim.com/ |
| Prerequisite |
Registration in the portal with the email id [same as LH account] Note : You can even use a personal email address to create a profile and add your SAP LH account email here so that the certification badges issued to you are visible here . |
8.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Badges |
All active badges related to certifications can be found on the dashboard. You can publish these badges to social forum like LinkedIn, Twitter, Facebook etc from here. The email address on which you took your certification exam, the SAP Learning Hub email id on which you take your delta exams for stay current and the default email on youracclaim should be the same for seamless flow of badges. You can always request SAP education to move your certificates from one email to the other if you are switching organization . Make sure you have the new subscription of SAP Learning hub on the new email address and ensure you update or add your new email on Youracclaim. |
| 2 | Download |
User can download certificate copy in a pdf/image format. **To download certificates in a PDF format, click on a certificate–click on share and the print symbol allows you to download in a PDF version. |
**Note: It is important to complete delta exams in the LH and the completion status should reflect in the learning history.
If all your certifications are shown as active [not in expired status] in youracclaim, it means you are updated with your current ones.
8.2 Original Certifications
While Youracclaim portal keeps updating the certifications based on the delta assessments, the below url helps the consultants to identify the certifications with the actual date they had completed.
https://learninghub.sap.com/profile
9. Portal Name- SAP Learning hub
| Portal URL |
[For SAP University Alliance LH] https://performancemanager.successfactors.eu/sf/home?bplte_company=learninghub [For individual logins] https://training.sap.com/learninghub These link provides you list for the available editions of SAP LH . The SAP Learning Hub, professional edition provides you access to all courses of SAP . If you are only interested on SuccessFactors look for the SAP Learning Hub, solution edition – HUB077 – People Engagement . **The solution edition offer a bundle of SAP Learning Hub Access , 10 hours of hands-on practice with SAP Live Access and two exam bookings for SAP Global Certification, online exam, all in one subscription ** |
| Prerequisite | Active subscription to LH . You can register for a trial edition of SAP Learning Hub discovery edition for 14-day trial access period. |
9.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Learning Content | Subscribed user can search and learn any modules online. |
| 2 | Delta Exams | Certified consultants can search for the delta updates and complete the delta exams on time to keep the certifications active. |
| 3 | Learning Rooms | SAP offers learning rooms for all SAP solutions. Consultants can join relevant SAP learning rooms and leverage the features offered. Consultants can ask questions, start discussions, can view/download implementation/sales assets from the learning rooms. |
| 4 | Learning Journeys | Learning Journeys are visual guides, designed to help you complete the learning path for SAP solutions |
| 5 | SAP Live Access | SAP Live Access gives you on-demand, access to training systems from SAP Education for hands-on learning. It is a paid feature. |
10. Portal Name – SAP Best practices portal
| Portal URL | https://rapid.sap.com/bp/ |
| Prerequisite | Active SAP S user ID |
##Screenshot
10.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Solution Scope | The solution scope explains in detail about the core components of every SAP solutions. |
| 2 | Accelerators | Provides details on customer scope presentations, general documents, implementation assets – Configuration guides, Configuration workbooks, interactive process simulation, Test script, process flow etc. |
11. Portal Name – SAP HXM Training Materials Guide
| Portal URL | https://www.sap.com/documents/2018/12/ba358118-307d-0010-87a3-c30de2ffd8ff.html |
| Prerequisites | No prerequisites |
##Screenshot
11.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | SAP Solution Materials | Administrator Guide, Job Aid [Admin/User], Project Team Orientation Session [PTO] documents can be downloaded from this portal. |
12. Portal Name – SAP Community
| Portal URL | https://community.sap.com/ |
| Prerequisite | SAP S User ID |
12.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Ask a Question | Consultants can ask questions related to configuration issues or any relevant tasks. |
| 2 | Write a blog | Consultants can write blog posts on any trending topics which is visible globally. |
| 3 | Events, programs and resources | Provides more details about the SAP events like SAP TechEd, Podcasts and Live Streams and various resources. |
13. Portal Name – Influence
| Portal URL | https://influence.sap.com/sap/ino/# |
| Prerequisite | SAP S User ID |
##Screenshot
13. 1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Submit Improvement | Customers and Partner consultants can submit improvement requests/ideas for the SAP solutions. The requests can be on any topics in a module and which should benefit a large set of organizations. SAP has voting options for such requests. |
14. Portal Name – SuccessFactors Community
| Portal URL | https://community.successfactors.com/ |
| Prerequisites | SAP S User ID |
##Screenshot
14.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | Release Updates and Roadmap | Provides details of the release updates and roadmap for the entire HXM suite |
| 2 | Question and Answers, Feature highlights | The logged user can ask question on any modules of SuccessFactors, they can review the feature highlights etc. |
15. Portal Name: SAP App Center
| Portal URL | https://www.sapappcenter.com/en/ |
| Prerequisite | Registration |
Screenshot
15.1 What does the portal offer?
| Sl.No | Purpose | Description |
| 1 | SAP Partner Solutions | The SAP App Center site is the only place where SAP partners can market and deliver solutions, add-ins, and integration kits to over 0.5 million customers. |
Thanks for patiently reading this.
Comments and suggestions are welcome:-)
Detailed article about all portles in single page. Thanks!!!
Thanks Gowri.
Much needed blog , thank you for consolidating all portals in this blog.. Its really helpful
Thanks Snehal
Ramesh,
Much needed blog and nicely written. There is one more community available for premium SuccessFactors customers which I did not see in this nicely written blog. This is known as Preferred Success community. If I am not wrong, generally if the annual SF contract is more than $770K USD, only those premium customers will get access to this premium portal.
Here is the link
https://preferredsuccess.sap.com/pre_auth_landing_pages
Thanks Vamshi. Thanks for this portal info too!!
Additionally i had missed one from my side.
https://www.sapappcenter.com/en/
The SAP App Center site is the only place where SAP partners can market and deliver solutions, add-ins, and integration kits to over 0.5 million customers.
Learning Hub licence does come along with preferred success subscription.
Hello Ramesh,
This one is nicely put up together and would help plenty of folks from SAP fraternity. Appreciate your effort in clubbing it together with explanation.
I will be waiting for your next Blog 🙂
Thanks,
Abhishek
Thanks Abhishek!
One stop shop.. Good one
Thanks Chirayu!
Really useful and I shared it with my company's HCM Domain. I might suggest that you consider adding the "Ask an Expert Peer" as well? This is a really useful feature and I have reached out often on there to get some great input and bounce ideas of other experts.
Many thanks Eugene. Your suggestion is included now.
Well done! Would like to add the SAP Roadmap Explorer for SuccessFactors.
Thanks Frank!
In detail, and very well explained. Thanks for sharing knowlegde.
Thanks Syed!
Very nicely put forth about all the resources. Good work.
Thanks Vinod.
Superb. Thanks Ramesh.
Since moving to SF, I found it a bit overwhelming to follow different SAP portals for different needs. In this blog, you have consolidated the portal links and its usage. I was looking for one such article and you have the answer. Thanks a ton.
Good one.Thanks!
This is really informative. Thanks Ramesh