Continuous improvements based on customers’ input
The last years, several enhancements to the SAP Customer Relationship Management (SAP CRM) application in the areas of sales, service, marketing, and Interaction Center have been delivered which improve existing functionality. These enhancements have been requested by customers through https://influence.sap.com and increase the efficiency and effectiveness of our product for SAP CRM users.
Find out more: Innovation Discovery
From Interaction Center perspective, following features of CRM 2019 are of special interest:
- Usage of Standard Responses (Mail forms) in Interaction Center processes: understand usage standard responses
- ERMS and Mail Forms: Display of Rule Policies assigned to the Mail Form
- Attachments in e-mail preview in Agent Inbox