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Author's profile photo Robert Kelly

Helping Enterprise Support customers to put Integration at the heart of the Intelligent Enterprise

As updated by CEO Christian Klein recently, this Integration Strategy Paper provides SAP’s comprehensive overview of our integration plan in the cloud.

Integration for SAP focuses on the significant value customers achieve from holistic technology and business process integration, SAP to SAP, but also to third-party applications and in hybrid customer landscapes. Our Business Technology Platform, including our SAP Integration Suite, provides all capabilities for process-, data-, user- and analytics-centric integrations, enabling out-of-the-box integration for SAP-to-SAP scenarios and more than 160 connectors for third-party applications. No other vendor can deliver this deep business process integration across the entire value chain which goes far beyond the solely technical integration approaches of our competitors.

Across all these areas support is available for Enterprise Support customers. In Q4 last year we have developed the Integration Black-belt Learning Program to allow customers gain a certification in SAP Integration topics. The concept was initially trialed internally before rolling out to partners and customers. Here we see the value of the Integration Black-belt program. This has become the most popular Learning Program in the SAP Enterprise Support Value Map program and now has a digital badge option for all successful participants.

This builds upon previous content where we provided a series of overview and introductory Meet The Expert webinars to help customers gain an understanding of the various areas of the SAP Integration Suite and their capabilities learning about the various innovative ways for integrating with SAP. Afterwards we showcased the capabilities of the SAP Integration Suite with introductory Meet The Expert webinars on SAP Data Intelligence and Enterprise Messaging.

To support customer adoption, we provided more detailed integration content on onboarding to SAP Cloud Integration, setting up Transport Management for SAP Cloud Integration and configuring and utilising SAP Cloud Connector. After the initial set-up, we have provided help with developing integration flows. Previously, we have provided a webinar series to help customers learn how to implement the different integration options to send data to/from SAP ERP HCM and SAP SuccessFactors. Also, we created a series of webinars to help customers understand the integration between SAP Customer Experience Solutions and suite applications SAP ERP, SAP CRM and SAP S/4HANA and includes the integration scenarios between SAP Customer Experience  cloud offerings. Also, we have this webinar session to help customers to manage core HR with the integration between SAP SuccessFactors Employee Central and SAP S/4HANA Cloud. Furthermore, we help customers build enterprise-grade integration flows to support their mission-critical business processes though our introduction session to Integration Flow Design Guidelines.

For business process integration we provided a series of Meet The Expert webinars outlining the integration of various SAP cloud applications used to create the end-to-end business processes that will be used as lighthouse business processes to showcase the Intelligent Enterprise in action. In particular to business to government (B2G) integration we have provided a set of Meet The Expert webinars for SAP Document Compliance detailing the overall solution and sessions tailored for individual countries such as Germany, Italy, Hungary, Peru, Mexico, Belgium and Brazil.

To help understand our customers better and to pilot content with customers before making it generally available, we use the SAP Enterprise Support Advisory Council program to pilot integration content. In 2021 we want to support customers in their strategic move to the cloud and adopting the key capabilities of the SAP Integration Suite. Also we want to support the recent RISE with SAP offering through our SAP S/4HANA Cloud integration workstream. Here you can find more details.

Furthermore to support customers in their migration activities we have updated and released 2 new Accelerated Innovation Enablement (AIE) sessions. These sessions allow customers to get 1:1 support for their migration and upgrade queries. Firstly there is the AIE session “New features and Migration support to Process Orchestration 7.5” which provides customers with an overview of new features shipped and adapters supported with SAP Process Orchestration. Also customers can get support for their migration queries on moving from previous versions of Process Integration /Process Orchestration to the latest version of Process Orchestration 7.5.

Also we have created a new AIE session “Future-Proof Your Integration Strategy with SAP Integration Suite” to provide guidance for customers to help successfully transition from SAP Process Integration / SAP Process Orchestration to the SAP Integration Suite. It provides information on the key actions required for a successful transition, knowledge on SAP’s roadmap for SAP’s integration platforms to help organizations plan for the journey ahead, building new integrations with the SAP Integration Suite and following best practices for moving existing integration scenarios to SAP Integration Suite.

For monitoring your Cloud integration scenarios, we have a number of offerings. To learn the monitoring capabilities within SAP Cloud Integration, please see this Meet The Expert webinar session.  To configure SAP Solution Manager to help monitor your cloud integration scenarios, we  have updated this Expert Guided Implementation service “Integration Monitoring and Exception Management for Cloud and Hybrid landscapes” to provide detailed information on the configuration required in SAP Solution Manager. Finally if you would like to learn about the integration monitoring functionality available to you through Cloud ALM, please see the relevant workstream in the SAP ESAC program above.

For productive integration scenarios, the Continuous Quality Check Interface Management (CQC IFM) service helps SAP Enterprise Support customers to optimize the return on their investment in SAP cloud applications by investigation and analysis of specific interfaces. The service helps to minimize potential risks during critical go-lives as well as during the operations phase of your solution and to increase technical stability, performance, throughput, and maintainability of your solution. Therefore if you are having issues with your productive cloud integration scenarios, please see if this remote CQC service is suitable to address your issues.

Note:  To access the SAP Learning Hub, edition for SAP Enterprise Support, a one-time sign up is required. A valid S-user is required to access the content on the SAP Learning Hub.

Thanks and Regards,

Robert Kelly

Integration Lead – SAP Enterprise Support

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