The value of Customer Communities especially in disruptive times
Staying connected in today’s fast changing world, and especially with the current challenges around COVID-19 pandemic, is more important than ever. Consequently, supporting our customers and partners is key.
Communities can help our customers, partners and the wider ecosystem ensure business continuity, so that they can carry on successfully with the implementation of S/4HANA.
They help our customers and partners to stay up to date on the product and offer a channel to reach out to us and to engage with other customers. In context of the current situation, I believe that communities will play a major role in carrying us through the lack of in person communication.
Let me elaborate a little bit on the business value of our communities. For our customers, they are the one-stop-shop for content, tools, resources and knowledge, connecting them with their peers and with SAP subject matter experts to exchange information about product solutions and best practices. The customer communities are 24/7 resources, that result in saving time, increasing customer satisfaction and decreasing support tickets, being the most efficient and fastest channel to address how-to-questions and receive answers.
On top of that you can learn about upcoming webinars, events and hot topics. For SAP S/4HANA Cloud, we offer various highly appreciated communities to the customers. The SAP S/4HANA Cloud Customer Community provides a vast overview of all local features and functions of S/4HANA Cloud. Connect to your peers and SAP experts and find information on the solution´s roadmap as well as regional and country specific content.
The SAP Activate Community has been created to guide you through the SAP implementation and delivery methodology, called SAP Activate. Talk to your peers and topic matter experts and learn about ready-to-run digitized business and technology processes, guided configuration, and next-generation methodologies.
We highly recommend business, key and end users as well as partners, anyone at your company being involved with implementing or using S/4HANA, to participate in customer communities. I strongly believe that the more users are engaged, the more educated and successful our customers are.
For more information on SAP S/4HANA, check out the following links:
- SAP S/4HANA During the COVID-19-Era here
- SAP S/4HANA Cloud Release Blogs here
- Inside SAP S/4HANA Podcast here
- Best practices for SAP S/4HANA Cloud here
- SAP S/4HANA Cloud Customer Community: register here
- Feature Scope Description here
- What’s New here
- Help Portal Product Page here
- Implementation Portal here
Follow us via @SAP and #S4HANA, or myself via @SDenecken