Product Information
Team Service Global ID in Service Order and in Service Confirmation ODATA API.
Team Service Global ID in Service Order and in Service Confirmation
ODATA API.
Readers –
This one-minute reading is particularly useful for all users of S/4HANA cloud edition and especially to S/4 CRM HANA users. This feature will be enabled along with 2008CE new features.
Pre-requisites –
Functionality Change in Service Team Determination–
In this blog, I will explain on different variants of team global id and team service id usage while creating service orders or service confirmations.
· A team global ID uniquely identifies a team across multiple systems. For example, when you need to have the same team in production and quality systems, or any system or service which can store a team in responsibility management, you need a team global ID that is the same in all systems.
· A team internal ID is generated automatically and also cannot be changed but is unique to the system in which it is created. Therefore, if you need a reference to a team, SAP recommends that you persist the team global ID and not the team internal ID.
· With 2008CE enablement’s, service team determination takes value of team global id as precedence over team internal id, when both values are supplied to create service order / service confirmation.
· Variant 1 – Team global ID and Team Internal ID can be supplied while creating service orders / service confirmation. Value of team global id will be taken as precedence over the team internal id for determination of service team.
· Variant 2 – Team Internal ID alone can be supplied while creating service orders / service confirmation. Value of team internal id will be considered for determination of service team.
ODATA for consumption –
For more technical details, check SAP help portal –https://help.sap.com/viewer/DRAFT/6d57d4ab71e5408581e2018320a0ce49/2008.500/en-US/ddfe570e96c84075b2ff3e5b1be9714b.html
Sample payload to run ODATA API Service Order and Service Confirmation (A2X) –
{
“ServiceOrderType” : “SVO1”,
“ServiceOrderDescription” : “Test”,
“RequestedServiceStartDateTime” : “\/Date(1586444043662)\/”, “RequestedServiceEndDateTime” : “\/Date(1586703243662)\/”,
“SalesOrganization” : “1710”,
“DistributionChannel” : “10”,
“Division” : “00”,
“SalesOffice” : “”,
“SalesGroup” : “”,
“SoldToParty” : “17100003”,
“ServiceOrderIsReleased” : ” “,
“RespyMgmtGlobalTeamID” : “12421515”,
“RespyMgmtServiceTeamName” : “SRV TEAM BLR PM TEAM”,
“to_Item” : [
{
“Product” : “SRV_01”,
“Quantity” : “1”,
“QuantityUnit” : “HR”,
“BillableControl” : “”,
“RespyMgmtGlobalTeamID” : “12421515”,
“ServiceOrderItemIsReleased” : ” ”
}
]
}
“ServiceConfirmationType”:”SVC1″,
“ServiceConfirmationDescription”:”Test”,
“RequestedServiceStartDateTime”:”\/Date(1588138056620)\/”,”RequestedServiceEndDateTime”:”\/Date(1588397256620)\/”,
“ReferenceServiceOrder”:”8000025756″,
“ServiceConfirmationIsFinal”:”N”,
“SoldToParty”:”NM_NORTH”,
“RespyMgmtGlobalTeamID”:”12421515″,
“to_Item”:
[
{ “ServiceConfirmationItem”:”010″,
“Product”:”NM_COMPRESSOR_INSTALL”,
“Quantity”:”2″,
“QuantityUnit”:”EA”,
“BillableControl”:””,
“ExecutingServiceEmployee”:”9980000240″,
“RespyMgmtGlobalTeamID”:”12421515″,
“ReferenceServiceOrder”:”8000025756″,
“ReferenceServiceOrderItem”:”000010″,
“ActualServiceDuration”:”2″,
“ActualServiceDurationUnit”:”EA”}
]
}
Once Payload successfully uploaded, retrieve (GET) same service order to fetch service team details.
For any issues related to above content , incidents can be raised to CRM-S4-SRV-SVO-FIO.