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Author's profile photo Shirisha Reddy Nagilla

Team Service Global ID in Service Order and in Service Confirmation ODATA API.

Team Service Global ID in Service Order and in Service Confirmation

ODATA API.

Readers –

This one-minute reading is particularly useful for all users of S/4HANA cloud edition and especially to S/4 CRM HANA users. This feature will be enabled along with 2008CE new features.

Pre-requisites –

https://help.sap.com/viewer/adbae5bcd5994f159bf2847a11397b61/2005.500/en-US/1209e1ca48c04105a08ab2314887f4ad.html

https://help.sap.com/viewer/adbae5bcd5994f159bf2847a11397b61/2005.500/en-US/0ebd52ee5654449894267283b386b48c.html

https://help.sap.com/viewer/a630d57fc5004c6383e7a81efee7a8bb/2005.500/en-US/73c04858392e9244e10000000a4450e5.html

Functionality Change in Service Team Determination–

In this blog, I will explain on different variants of team global id and team service id usage while creating service orders or service confirmations.

· A team global ID uniquely identifies a team across multiple systems. For example, when you need to have the same team in production and quality systems, or any system or service which can store a team in responsibility management, you need a team global ID that is the same in all systems.

· A team internal ID is generated automatically and also cannot be changed but is unique to the system in which it is created. Therefore, if you need a reference to a team, SAP recommends that you persist the team global ID and not the team internal ID.

· With 2008CE enablement’s, service team determination takes value of team global id as precedence over team internal id, when both values are supplied to create service order / service confirmation.

· Variant 1 – Team global ID and Team Internal ID can be supplied while creating service orders / service confirmation. Value of team global id will be taken as precedence over the team internal id for determination of service team.

· Variant 2 – Team Internal ID alone can be supplied while creating service orders / service confirmation. Value of team internal id will be considered for determination of service team.

ODATA for consumption –

For more technical details, check SAP help portal –https://help.sap.com/viewer/DRAFT/6d57d4ab71e5408581e2018320a0ce49/2008.500/en-US/ddfe570e96c84075b2ff3e5b1be9714b.html

Sample payload to run ODATA API Service Order and Service Confirmation (A2X)

{

“ServiceOrderType” : “SVO1”,

“ServiceOrderDescription” : “Test”,

“RequestedServiceStartDateTime” : “\/Date(1586444043662)\/”, “RequestedServiceEndDateTime” : “\/Date(1586703243662)\/”,

“SalesOrganization” : “1710”,

“DistributionChannel” : “10”,

“Division” : “00”,

“SalesOffice” : “”,

“SalesGroup” : “”,

“SoldToParty” : “17100003”,

“ServiceOrderIsReleased” : ” “,

“RespyMgmtGlobalTeamID” : “12421515”,

“RespyMgmtServiceTeamName” : “SRV TEAM BLR PM TEAM”,

“to_Item” : [

{

“Product” : “SRV_01”,

“Quantity” : “1”,

“QuantityUnit” : “HR”,

“BillableControl” : “”,

“RespyMgmtGlobalTeamID” : “12421515”,

“ServiceOrderItemIsReleased” : ” ”

}

]

}

{

“ServiceConfirmationType”:”SVC1″,

“ServiceConfirmationDescription”:”Test”,

“RequestedServiceStartDateTime”:”\/Date(1588138056620)\/”,”RequestedServiceEndDateTime”:”\/Date(1588397256620)\/”,

“ReferenceServiceOrder”:”8000025756″,

“ServiceConfirmationIsFinal”:”N”,

“SoldToParty”:”NM_NORTH”,

“RespyMgmtGlobalTeamID”:”12421515″,

“to_Item”:

[

{ “ServiceConfirmationItem”:”010″,

“Product”:”NM_COMPRESSOR_INSTALL”,

“Quantity”:”2″,

“QuantityUnit”:”EA”,

“BillableControl”:””,

“ExecutingServiceEmployee”:”9980000240″,

“RespyMgmtGlobalTeamID”:”12421515″,

“ReferenceServiceOrder”:”8000025756″,

“ReferenceServiceOrderItem”:”000010″,

“ActualServiceDuration”:”2″,

“ActualServiceDurationUnit”:”EA”}

]

}

Once Payload successfully uploaded, retrieve (GET) same service order to fetch service team details.

For any issues related to above content , incidents can be raised to CRM-S4-SRV-SVO-FIO.

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