Launched a year ago at SAPPHIRE NOW 2020, SAP Intelligent RPA has received a lot of interest from SAP customers, especially from large companies using an SAP ERP, whether it is SAP S/4HANA or SAP ECC. Indeed, those customers have found in Robotic Process Automation a very powerful tool to automate tedious repetitive tasks performed every day by their employees, for instance when there is a need to enter data from any external source or legacy system into their ERP.
Here are a few examples from customers around the globe operating in different industries which have successfully deployed SAP Intelligent RPA:
Villeroy & Boch
Founded in 1748, Villeroy & Boch Group is one of Europe’s oldest ceramics manufacturers. Producing premium tableware and bathroom products, the company operates in 125 countries worldwide.
REHAU Polymer China Co. Ltd develops innovative polymer-based solutions that enable quality, efficiency, and sustainability in homes, on the road, and elsewhere. As the Chinese branch of the worldwide REHAU Group, the company relies on an in-depth knowledge of materials and extensive experience in technologies and manufacturing processes to meet the wide-ranging needs of its customers from across industries.
The SAP Innovation Services team enabled REHAU to implement SAP Intelligent Robotics Process Automation services on SAP S/4HANA Cloud and become the first go-live of SAP Intelligent RPA and intelligent technologies packages in the APJ (Asia/Pacific/Japan) region. REHAU has achieved greater process efficiency through automatic billing workflows, for instance by uploading 1,000 financial accounting documents automatically, turning four days of work into a 10 minute task.
Daewoong Pharmaceutical was established in 1945 and since then has set its sights on global expansion to improve the lives of people around the world. Daewoong Pharmaceutical moved from SAP ECC 6.0 to SAP S/4HANA and implemented additional SAP offerings, with help from technology partner idsTrust.
As an example of business outcomes, Daewoong Pharmaceutical achieved savings of 5,720 person-hours by launching 22 RPA projects with SAP Intelligent Robotic Process Automation to download external open-market order information and create sales orders.
Headquartered in El Dorado, Arkansas, Murphy Oil Corporation is an independent exploration and production company with a balanced portfolio of global offshore and onshore assets. Murphy Oil produces oil and natural gas in the United States and Canada while conducting exploration activities worldwide.
They launched advanced digital initiatives on SAP Cloud Platform to optimize operations with the help of Incture Technologies. Incture has been delivering technology enabled business innovation to SAP customers since 2006. Its intelligent digital apps integrate people, processes, data, systems, and the Internet of Things to make work easy, and deliver a shift in business performance and people experiences.
With touchless mobile applications based on SAP Intelligent RPA, SAP Data Intelligence, SAP AI Business services, SAP Conversational AI and SAP Cloud Platform Integration Suite, onshore field operators can now operate with improved effectiveness and safety. For instance, 24 million events have been processed from 800 wells to provide comprehensive view, identify data anomaly and suggest correction tasks with 12% cycle time reduction.
Supplying more than 350,000 medical facilities with distribution, digital, and commercial services, Zuellig Pharma strives to make healthcare more accessible in Asia. As one of the largest healthcare services groups in the region, the company provides world class services that support the growing healthcare needs of millions of lives. To further its mission, it knew it needed to better support its vast network of customers and clients, which includes medical facilities and pharmaceutical companies. Specifically, the company sought to create a next generation ordering process that would help its customers get what they need fast, so that patients aren’t left waiting.
SAP Intelligent RPA services enabled Zuellig Pharma to develop new bots that:
- Digitalize and automate the manual process of receiving customer orders, which relied on as many as 20 employees each day to open e mails, move those orders to spreadsheets, and then convert them to PDFs
- Empower employees to perform more value added tasks across the company
- Enable more orders to be placed each day, 24×7, without lag due to vacations or time off
- Continue processing orders without disruption, even during worldwide events or crises
Hewlett Packard Enterprise
Hewlett Packard Enterprise is a global, edge-to-cloud and platform-as-a-service company built to transform businesses and turn insights into actions –at the speed required to thrive in today’s complex world. HPE sought to quickly and efficiently remove costly and ineffective work processes across the enterprise and to improve the overall quality of customers’ end-user experiences.
HPE partnered with SAP to reinvent its work processes for more efficient outcomes; Intelligent technology helps HPE automatically resolve IT issues to enable smooth operations across its technology landscape. In particular, the company supports automation with a comprehensive, prepackaged AI platform enabled by SAP Intelligent RPA, SAP Conversational AI, and Service Ticket Intelligence services.
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