Product Information
Display Service Orders in the Service Orders Facet of the Find Technical Object App
Functions
To increase operational service process efficiency, customers request a seamless service order history per technical object for all relevant roles working with this technical object.
As long as a technical object (including equipment and functional location) has been referenced in a service order’s header or any item, the service order is displayed in this technical object’s Service Orders facet of the Find Technical Object app. Both in-house repair orders and service orders are displayed as service order history.
Note:
- When displaying the Service Orders facet, you can click the service order ID to display the navigation link to navigate to the service order details.
- You can navigate from the equipment or functional location in a service order to the Find Technical Object app. If you want to directly access the Find Technical Object app, assign the business catalog SAP_EAM_BC_TO_MW_MC.
The following figure shows an example Service Orders facet:
The following table lists the fields supported in the service orders displayed in the Service Orders facet:
Fields for Service Order Facet
|
Display by Default
|
Service Order
|
Yes
|
Service Order Type
|
Yes
|
Life Cycle Status
|
Yes
|
Priority
|
Yes
|
Posting Date
|
Yes
|
Created By
|
Yes
|
Created By User Description
|
|
Life Cycle Status Description
|
|
Priority Description
|
|
Service Order Description
|
|
Service Order Type Description
|
|
Technical Object
|
|
Technical Object Description
|
|
Technical Object Type Description
|
|
Authorization
-
Only user with corresponding authorization will be able to see the service order history in the Service Orders facet and be able to navigate to the service order details.
-
As long as the access right for service is granted, the complete service order history of this technical object will be displayed.
-
Additional data level authorization will be checked in service order navigation. Without corresponding data access right for a specific service order, the navigation link will be displayed as ‘No data found’.