Product Information
Display Service Orders in the Service Orders Facet of the Find Technical Object App
Functions
To increase operational service process efficiency, customers request a seamless service order history per technical object for all relevant roles working with this technical object.
As long as a technical object (including equipment and functional location) has been referenced in a service order’s header or any item, the service order is displayed in this technical object’s Service Orders facet of the Find Technical Object app. Both in-house repair orders and service orders are displayed as service order history.
Note:
- When displaying the Service Orders facet, you can click the service order ID to display the navigation link to navigate to the service order details.
- You can navigate from the equipment or functional location in a service order to the Find Technical Object app. If you want to directly access the Find Technical Object app, assign the business catalog SAP_EAM_BC_TO_MW_MC.
The following figure shows an example Service Orders facet:
The following table lists the fields supported in the service orders displayed in the Service Orders facet:
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Fields for Service Order Facet
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Display by Default
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Service Order
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Yes
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Service Order Type
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Yes
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Life Cycle Status
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Yes
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Priority
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Yes
|
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Posting Date
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Yes
|
|
Created By
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Yes
|
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Created By User Description
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|
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Life Cycle Status Description
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|
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Priority Description
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|
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Service Order Description
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|
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Service Order Type Description
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|
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Technical Object
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|
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Technical Object Description
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|
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Technical Object Type Description
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Authorization
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Only user with corresponding authorization will be able to see the service order history in the Service Orders facet and be able to navigate to the service order details.
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As long as the access right for service is granted, the complete service order history of this technical object will be displayed.
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Additional data level authorization will be checked in service order navigation. Without corresponding data access right for a specific service order, the navigation link will be displayed as ‘No data found’.